Avinash Chandra

Avinash Chandra Nationality: Indian Gender: Male (- - Whatsapp Messenger: - Aliganj, Lucknow, 226024, Lucknow, India About me: Result-driven professional with significant and progressive experience for successfully managing all Customer Services / Account Management interspersed with Business activities. WORK EXPERIENCE 01/12/2019 – Current – Lucknow, India PROJECT MANAGER – Vision Software Solutions Meet with clients to take detailed ordering briefs and clarify specific requirements of each project Understand client requirement and convert them to be pass on to the team for technical conversion. Delegate project tasks based on junior staff members’ individual strengths, skill sets and experience levels Track project performance, specifically to analyze the successful completion of short and long-term goals Meet budgetary objectives and make adjustments to project constraints based on financial analysis Develop comprehensive project plans to be shared with clients as well as other staff members Use and continually develop leadership skills 01/05/2013 – 30/11/2018 – Lucknow, India TEAM MANAGER – Vision Software Solutions Lead a team of around 18 team members of mixed tenure to achieve all the internal and client SLAs/ metrics in supervision of Manager. Meet Client & Organizational objectives at the team level Develop, manage, implement, and deliver KPI's in line with the prescribed targets Prioritize and organize work on a daily basis according to business priorities Manage resources efficiently through peaks and troughs in the business cycle Develop an in depth understanding of the technical aspects of the process Facilitate smooth knowledge transfer within the team via well documented and updated training materials Develop technical training expertise within the team Provide direction and guidance to the team on a day to day basis Set objectives for direct reports and conduct regular appraisals Communicate regularly with team members via 1-2-1 meetings and team meetings Manage and delegate work fairly and effectively within the team Identify and develop leadership qualities in individuals and groom them for the next level Responsible for managing attrition and absenteeism in the team 01/10/2006 – 31/10/2012 – Noida, India SENIOR DATA ANALYST – HCL TECHNOLOGIES B-SERVE LTD Lead a team of around 18 team members of mixed tenure to achieve all the internal and client SLAs/ metrics in supervision of Asst Manager/Manager. Meet Client & Organizational objectives at the team level Develop, manage, implement, and deliver KPI's in line with the prescribed targets Prioritize and organize work on a daily basis according to business priorities Manage resources efficiently through peaks and troughs in the business cycle Develop an in depth understanding of the technical aspects of the process Facilitate smooth knowledge transfer within the team via well documented and updated training materials Develop technical training expertise within the team Provide direction and guidance to the team on a day to day basis Set objectives for direct reports and conduct regular appraisals Communicate regularly with team members via 1-2-1 meetings and team meetings Manage and delegate work fairly and effectively within the team Develop individuals to their full potential Identify and develop leadership qualities in individuals and groom them for the next level EDUCATION AND TRAINING 01/03/2022 – 18/06/2022 – Lucknow, Lucknow, Lucknow, India FOUNDATIONS OF PROJECT MANAGEMENT – offered through Coursera and authorized by Google https://www.coursera.com 01/04/2011 – 30/04/2012 – Noida, Noida, Lucknow, India MASTER OF BUSINESS ADMINISTRATION (IT/Operations) – Amity University https://www.amity.edu/ 01/04/1992 – 30/04/1995 – Lucknow, Lucknow, Lucknow, India BACHELOR OF COMMERCE – Lucknow University https://www.lkouniv.ac.in 01/03/1995 – 30/04/1996 – Lucknow, Lucknow, Lucknow, India ADVANCED SYSTEMS MANAGEMENT AND SOFTWARE INFORMATION TRAINING PROGRAM – Lucknow University 01/06/1997 – 31/12/1997 – Saket, New Delhi, New Delhi, India CERTIFICATE IN COMPUTING – Indira Gandhi National Open University http://www.ignou.ac.in 01/01/1998 – 30/09/1998 – Lucknow, Lucknow, Lucknow, India ADVANCED DIPLOMA IN SOFTWARE EXPORTS TECHNOLOGIES – ASSET International (a Unit of Aptech) https://www.aptech-worldwide.com LANGUAGE SKILLS Mother tongue(s): HINDI Other language(s): UNDERSTANDING Listening ENGLISH C2 SPEAKING Reading Spoken production Spoken interaction C2 C2 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Microsoft Office Zoom Skype WRITING Instagram Google Docs C2