Aviale Lewis

Aviale Lewis Bernard Lodge Estate, St. Catherine-- Professional Summary Experienced Sales and Customer Service Representative with a proven track record of over 10 years in nurturing customer relationships through outstanding communication and service skills. Proficient in lead generation and cold calling, delivering top-tier customer service, resolving customer issues, and driving repeat business. Recognized for providing innovative solutions to diverse challenges and assisting customers in finding exactly what they need. Work Experience Customer Service Representative and Sales Advisor May 2019 ‐ Jun 2024 Conduent Inc. Jamaica Engaged with customers to understand needs, resolve issues, and answer product questions. Identified and evaluated key brands to target for sales, positioning and pitching sales presentations to acquire new vendors. Completed sales documentation for performance tracking and assistance in targeting future sales efforts. Administered point of sales transactions, including golf, range, food & beverage and merchandise sales. Made informed decisions under stressful circumstances. Educated customers by explaining complex details in easy-to-understand terminology. Presented existing and prospective customers with valuable information to aid decisionmaking. Upsold and cross-sold add-on purchases to increase sales. Managed time by prioritizing workload and juggling multiple tasks simultaneously. Remained calm, composed and polite to deescalate aggressive customer behavior. Customer service representative Nov 2013 ‐ Jul 2018 Xerox Jamaica Researched assistance requested and offered accurate information to resolve issues and respond to inquiries. Answered inbound calls to greet and assist customers with various needs and questions. Resolved customer inquiries, complaints, and issues providing insightful solutions. Offered products and services to meet customers' needs and goals. Documented detailed notes in CRM system to track customer interactions. Resolved product and service issues promptly. Returned customer calls and responded to inquiries and complaints. Upsold and cross-sold add-on purchases to increase sales. Education Level 1,2 & 3 Early Childhood Development Certified: Education of Individuals in Elementary Special Education Programs Faith Temple Skills Training Centre (HEART TRUST NTA) Graduated with honors. Graduated with distinction. Volunteer, St. Catherine Preparatory School. Dec 2021 High School Diploma Spanish Town High Jun 2012 Skills Information Security Call Management Consultative Sales Appointment Scheduling CRM Software Customer Education Team Development Data Collection Scheduling Data Entry Account Management Customer Service Merchandise upselling