Aviale Lewis

I can research and offered accurate information to resolve issues and respond to inquiries timely. I am proud to say that i always resolved customer inquiries, complaints, while providing insightful solutions. Answered inbound calls to greet and assist customers with various needs and questions they may have. I am also capable of navigated multiple systems at a time to identify the source of the issue as i am geared toward issue resolution and customer retention. I also provide recommendations, and guidance with empathy and positive feedback. I am skilled with phone, email, and chat platforms and I have worked in areas like billing, enrollment, sales, claims and benefits. I will ensure that notes are documented with accuracy and details in CRM or any system I am tasked to use.