Aurianne Kate Geminiano

AURIANNE KATE S. GEMINIANO- Quezon City, Philippines WORK EXPERIENCE CUSTOMER SERVICE REPRESENTATIVE Lizardbear Tasking Inc. 2024 - 2025 Provided real-time phone and email support for a leading US food delivery platform. Resolved order issues, processed refunds, and ensured customer satisfaction. Assisted customers, restaurants, and drivers with order tracking and disputes. Troubleshot app, payment, and account-related concerns. Maintained performance KPIs while handling high call/chat volume. Collaborated with internal teams to improve service processes. ACCOUNT ASSOCIATE Seasonal Retail Account - 2024 Handled inbound/outbound calls and responded to customer inquiries via phone and email. Maintained accurate documentation and up-to-date case notes. Assisted in onboarding processes for new specialists. Boosted customer satisfaction through helpful and personalized recommendations. FREELANCE VIRTUAL ASSISTANT | 2020 - 2023 Provided administrative support to small business owners and remote clients. Managed bookkeeping, invoicing, and data entry using spreadsheets and accounting tools. Handled email and chat support, appointment scheduling, and inbox organization. Maintained calendars and coordinated communications effectively. E D U C AT I O N BACHELOR OF SCIENCE IN ARCHITECTURE College Undergraduate |- ACCOUNTANCY, BUSINESS, AND MANAGEMENT Senior Highschool | Data Center College of the Phillipines KEY SKILLS Customer Support (Phone, Email, Chat) Data Entry & Documentation Issue Resolution & Escalation Handling Admin & Virtual Assistance CRM & Helpdesk Tools (e.g., Salesforce, THQ) Time Management & Multitasking