Aura Tibay

Aura Tibay Sto.Tomas, Batangas Skype ID: aura.tibay1 Email:-Phone#: - Value Statement: Highly-motivated, detail-oriented, reliable and results-driven person. Has high regard towards accuracy, values feedback, diversity, and is committed to equality as well as respecting clients and teammates. Values and cares for the team's work and efforts. Summary of Qualifications: I can do the work and deliver exceptional results. I will fit in perfectly and be a great addition to the team because I possess a combination of skills and experience that makes me stand out. As an effective appointment setter, I was able to help my client close successful deals. Hit and exceeded department KPIs through cold calling, upselling and customer service. Professional Experience: July 04, 2020 – Feb 15, 2021 Belamii (1stoplighting.com) Sacramento, CA Chat/Email/Phone Support ∙ Rotational customer support via emails, chats and phone calls through livechat.com and the company backend system. ∙ Handles customer accounts through a backend process/system ∙ Assist's customer requests and inquiries regarding drop-shipping, returns and replacements, tracking information, order status, back order status, refunds, order follow up, delivery status and inquiries, international shipping and any product specific information or questions. ∙ Coordinates with manufacturer/suppliers for backorder inquiries and status and any other related issues. ∙ Assists and makes sure that customers are always given proper assistance and meeting daily targets as well as weekly to monthly KPI targets. Feb 20, 2016 – June 20,2020 Modernized Investments Fort Myers, FL Virtual Assistant/Appointment Setter ∙ Administrative work (creating daily reports on task accomplished, handling phone calls whether inbound or outbound for any sellers request and inquiries) ∙ Cold Calling using Mojo Dialer ∙ Posts Ads for properties on sale through craiglist.com ∙ Handles Client’s account in CRM (podio.com) ∙ Assist’s Acquisition Manager in handling client request and inquiries ∙ Schedule handling and appointment setting Aug 01, 2018 – March 15, 2020 E-retailing (Customizedgirl.com) Columbus, OH Chat/Email Customer Service Support ∙ Provides customer support via Emails and Chats through Zendesk ∙ Handles customer accounts through a backend process/system ∙ Assist's customer requests and inquiries regarding drop-shipping, clothing designs,tracking information, order status, order follow up, delivery status and inquiries and product specific information or questions. ∙ Coordinates with manufacturer/suppliers for backorder inquiries and status and any other related issues. ∙ Assists and make sure that customers are always given proper assistance and meeting daily targets as well as weekly to monthly KPI target. ∙ Ensures passing rate of 95% on CSAT (Customer Satisfaction Survey) is met. Jan 29, 2013 – Jul 30, 2015 HLMS (Home Loan Management Solutions) Chicago, IL Virtual Assistant / Associate Coordinator ∙ Administrative work such as emails, fax, filing, schedule, reports, handling phone calls. ∙ Calls-in Banks on a day to day basis to coordinate regarding status updates for clients. ∙ Call-in Clients in a day to day basis to coordinate updates/status on their loan ∙ Posts Ads for foreclosed properties on sale through craiglist.com ∙ Handles Client’s account in CRM (zoho.com) ∙ Assist’s Executive Coordinator in handling client request and inquiries ∙ Calls-in county courthouses to coordinate Lawyers on court hearings, client cases, etc. ∙ Responsible for scheduling and planning client court hearings and meetings. ∙ Sell’s and Assist in selling real estate properties Inside Sales Agent - training knowledge • Inside Sales 101 for different lead types, Objection Handling, Scripting, & Pre-qualification • Buyer and seller real estate practices including documentation per transaction type. • Acquisition and liquidation of Bank-Owned property • Bank qualifications/approval for Short Sale; REO property • Internet Marketing forms, lead sources, Lead Generation & CRM or database entry Education 2006 University of Santo Tomas Manila, Philippines