Aura Tibay

I have more than 10 years' exp. in the field of customer service, may it be over the phone or up-front with clients/customers. I have more than 5 years of experience working for Real Estate Investment clients and 2 years working for an E-commerce company. With a good track record of discipline towards attendance and work ethics. I'm a very detailed-oriented person with high regards to accuracy, I can type 30-40 wpm and My other skills includes: Knowledgeable in operating MS Office (Word, Excel, PowerPoint), MOJO DIALER (single and 3 lines), experience in using Kustomer (email and calls) and Zendesk (chats and emails) and back end system/admin. I am internet savvy, able to communicate and write effectively in English, people-oriented, a fast learner, I can work under pressure, and very reliable. 

I worked as a Full-Time Virtual Assistant for a Real estate client from Upwork for more than 5 years as an appointment setter, doing phone calls both inbound and outbound thru "MOJO DIALER" and Google Voice. I also assist in selling real estate properties, also doing data entry into our CRM namely Podio.com for information gathered and I also do ad postings in Craigslist, advertising, research, appointment settings, and other administrative work.

I have more than 2 years of work experience Part-Time and eventually became Full-Time Customer Support for E-commerce company namely Eretailing.com (customizedgirl.com) doing emails and chat support via the Zendesk tool. Assists customers with their online design and providing customer service on a daily basis with up-selling through chat as well. Assists customer complaints and concerns involving shipping, billing, design, products, and any other concerns such as backorder-related inquiries.

I also have worked with another client from Upwork (HHS Capital LLC former Home Loan Management Solutions) for 2 years, way back 2014 till 2016 as a Full-Time Virtual Assistant and it's located in Illinois state, assisting on customer's loan modification questions and coordinating these with banks. I am also doing phone calls for clients and assist in selling Real Estate properties, I also do ads postings on Craigslist, advertising, research, and other administrative work such as emails, e-fax, etc. I also do scheduling and appointment-setting for my client and customers.

I have a good internet connection with very minimal to close to zero issues (PLDT fiber optic with minimum 50MBps speed) and an updated desktop and a laptop for alternative use. I have used various tools such as google hangouts, google voice, iMessage, Snapchat, WhatsApp, Slack etc. to communicate with customers/clients. 

I'm available anytime feel free to message me.