Augustina Martins

AUGUSTINA EBIMIE MARTINS - Lagos, Nigeria-Augustina Martins VIRTUAL ASSISTANT/ SALES REPRESENTATIVE PROFILE An enthusiastic and dedicated sales professional with a strong background in customer service. With a proven ability to lead high-performing teams, drive revenue growth, and develop successful sales initiatives, I am ready to leverage my skills in identifying new business opportunities, cultivating strategic partnerships, and achieving sales objectives. Eager to utilize my expertise in developing effective sales strategies, communicating clearly and professionally, and resolving customer issues to enhance efficiency and boost revenue in a virtual assistant or sales role. Dedicated to keeping abreast of industry trends and adapting to new technologies, I am committed to bringing a proactive and customer-centric approach to contribute to the success of a dynamic team." EDUCATION EXPERIENCE B.Sc. Human Anatomy- Delta State University, Abraka, Delta State CUSTOMER SERVICE SKILLS T & M Clothing, Lagos, Nigeria  Demonstrated strong negotiation and closing skills, successfully sealing deals and securing business for the organization  Prioritized providing exceptional customer service, ensuring that customers received the highest level of support and satisfaction.  Closely monitor order status, keeping customers informed of any updates or changes.  Identify chances to boost customer experiences, sharing feedback to enhance products or services.  Support customers through various channels (phone, email, chat, in-person) with a friendly and professional approach.  Dedicated to delivering top-notch customer service and ensuring customer contentment. Negotiation skills Customer service 02/2019 - Present Product knowledge Time management Customer retention Effective communication Interpersonal skills Proficient with CRM tools Team collaboration INTERESTS Reading Writing Networking SALES REPRESENTATIVE 02/2016 – 12/2018 Smart Computer &Accessories Limited, Lagos, Nigeria  Consistently met or exceeded sales targets, demonstrating a track record of success in sales performance.  Focused on customer satisfaction as a key priority, ensuring that customers received the highest level of support and service.  Effectively communicated with customers and stakeholders, both verbally and in writing, building strong relationships and driving positive outcomes.  Applied strong problem-solving skills to address challenges and obstacles in the sales process, finding creative solutions to overcome hurdles.  Conducted sales activities with integrity and ethical business practices, maintaining the organization's reputation and trust with customers.  Analyzed sales data and market trends to inform decision-making and strategy development, helping the organization stay ahead of the curve.  Effectively utilized active listening and communication skills to understand customer needs and build rapport, leading to successful negotiations and closed deals. SKILLS Problem-solving Resilience PROFESSIONAL EXPERIENCE ADMINISTRATIVE ASSISTANT 08/2014- 07/2015 College of Education, Ebonyi State, Nigeria  Maintain a well-organized, efficient, and productive office environment.  Support students by answering inquiries, managing forms, and offering administrative assistance  Keep detailed and accurate records of student attendance, grades, and other pertinent information.  Google suite Schedule appointments, meetings, and events for academic and administrative staff members.  Strong organizational skills and ability to multitask effectively. Networking  Ability to handle sensitive information with confidentiality.  Proficient in office software, such as Microsoft Office Suite. Goal-oriented Self-motivated Organization skills Adaptability Microsoft office suite VOLUTEER SERVICE LANGUAGE English Independent Corrupt Practice Commission, National Youth Service Corp Secretary General/Treasurer  Raise awareness about ways to combat the high levels of corruption in our nation and local community, targeting students in urban secondary schools  Increase understanding of methods to reduce the incidence of malpractice in our education system, helping to promote academic integrity and ethical behavior among students. PROFESSIONAL DEVELOPMENT Cold calling guide: Master selling on the phone Nov 2023 Udemy Google calendar: virtual assistant Nov 2023 Udemy REFERENCE Available Upon Request Best practices in customer support Nov 2023 Udemy Customer service skills Nov 2023 Alison Hubspot: Working with a ticketing system Dec 2023 Coursera Data and Word Processing MAY 2008