Augustina Martins

Experienced and versatile virtual assistant , customer service representative with over 5years of experience in various roles. In my years of experience have demonstrated expertise in managing diverse tasks and responsibilities effectively. 

As a virtual assistant, I excel in providing administrative support , scheduling meetings, managing calendars, handling emails and handling all administrative task to ensure smooth operations. My attention to details, time management and organizational skills has enabled me to provide high quality support for teams and executives. 

Furthermore, my experience as a customer service representative has furnish me with strong interpersonal skills which allows me to build rapport with customers quickly and effectively. I also excel in problem solving and conflict resolutions. 

I have effectively communicated with clients and resolve their inquires and concerns in a timely and professional manner. 

Proficient in using various software and CRM tools such as Microsoft office, zoom, Google suite, trello and slack allowing me to effectively communicate and collaborate with team members. I am also upskilling continuously inorder to stay updated with industry trends. 

With a passion for delivering quality results , dedication to excellence and exceeding expectations , I am seeking new opportunities where I can leverage my skills , experience to promote growth and success for clients and businesses.