Augustina Ebimie Martins

AUGUSTINA EBIMIE MARTINS Lagos, Nigeria |-/ --https://www.linkedin.com/in/augustinamartins PROFESSIONAL SUMMARY Dynamic and results-driven Sales Development Representative with over 4 years of experience driving business growth through strategic outbound telemarketing, cold calling, lead generation, and appointment scheduling. Proficient in using CRM tools to streamline pipeline management, nurture client relationships, and convert prospects into loyal customers.Skilled in persuasive communication and a passion for supporting revenue growth through proactive outreach and smart sales targeting. EDUCATION Bachelor of Science​ Delta State University, Nigeria | 2015 – 2019 CORE COMPETENCIES ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ ●​ B2B Telesales & Lead Generation Outbound Cold Calling (100+ daily calls) CRM Tools: GoHighLevel, HubSpot Relationship Building & Account Management Appointment Setting & Demo Booking Time Management & Problem Solving Performance Tracking & Reporting Objection Handling & Active Listening Fluent in English (Written & Spoken) PROFESSIONAL EXPERIENCE Outbound Telemarketer / Appointment Setter Win Academy Real Estate Company – Georgia, USA (Remote) | Feb 2025 – May 2025 ●​ Conducted 100+ outbound B2C cold calls daily to identify and qualify property owners in the USA. ●​ Scheduled 3–5 qualified sales appointments weekly by overcoming objections and building rapport. ●​ Responded promptly to inbound calls and customer inquiries. ●​ Maintained detailed follow-up notes and call logs using GoHighLevel CRM. ●​ Managed the sales funnel using GoHighLevel, improving lead-to-close ratio by 20%. ●​ Achieved a 30% increase in the sales pipeline while maintaining 95% customer satisfaction. Sales Lead Generation Specialist / Appointment Setter / Client Onboarding 150 Dunbar App (SaaS) – Upwork (Freelance) | Sept 2024 – Jan 2025 ●​ Identified and researched potential clients in industries like retail and service-based offices using Apollo.io, increasing high-quality leads by 20%. ●​ Scheduled 5 qualified appointments weekly with clients including shopping malls, hotels, and restaurants. ●​ Developed and executed personalized outreach strategies via email, LinkedIn, WhatsApp, social media, and phone calls. ●​ Leveraged tools like WhatsApp, phone, and Skype for a seamless onboarding process. ●​ Maintained accurate and up-to-date CRM data in HubSpot, ensuring proper segmentation and follow-up. ●​ Improved lead follow-up by 30%, contributing to a 20% conversion rate. Sales Representative T&M Clothing Collection – Lagos, Nigeria | Jan 2022 – July 2024 ●​ ●​ ●​ ●​ ●​ Handled customer queries effectively to ensure satisfaction and repeat business. Proactively contacted existing customers to promote new arrivals and upsell products. Consistently exceeded monthly sales targets by up to 30%. Supported store merchandising and product displays to increase foot traffic and conversions. Built long-term customer relationships through personalized fashion advice and excellent service. CERTIFICATIONS ●​ ●​ ●​ ●​ ●​ B2B Outbound Lead Generation Mastery – Jan 2025 Cold Calling Confidence & Mastery – Jan 2025 Customer Success Management – Nov 2024 Best Practices in Customer Support – Nov 2023 Selling on the Phone (Cold Calling Guide) – Oct 2023 LANGUAGES ●​ English: Fluent (Written & Spoken)