Augusta Ihejirika

AUGUSTA IHEJIRIKA SALES SPECIALIST & CUSTOMER SERVICE CONTACT --Abuja, Nigeria Linkedin SKILLS Customer Support (Email, Chat, Calls) Consultative Sales & Lead Conversion CRM: Zoho, Salesforce, HubSpot Google Workspace, Trello, Slack, Canva Admin & Back Office Support Calendar & Appointment Management EDUCATION B.Sc. in Economics Enugu State University of Science and Technology 2008 - 2012 PROFILE Customer Support and Sales Specialist with over 6 years of experience delivering exceptional service and driving revenue growth across BPO, telecom, insurance, wellness, and tech industries. Proven expertise in inbound and outbound communication, CRM management, and remote support for global clients. Adept at problem-solving, cross-functional coordination, and building lasting customer relationships. WORK EXPERIENCE Committed Coaches - Remote Client Success Coach 2024 - 2025 Assisted health and wellness clients with supplement protocols and delivery coordination Followed up with clients to ensure consistent program implementation Documented interactions and offered tailored recommendation based on needs Outsource Global - Abuja Customer Support Specialist 2018 - 2024 Delivered email and phone support for US-based clients Resolved customer complaints, updated records, and processed account appeals (SSDI & SSI claims) Maintained a 95%+ satisfaction score and accurate CRM documentation Report Owl - Remote Customer Support and Sales Agent 2022 - 2023 Provided support to clients seeking credit improvement services Assessed individual client needs and recommended personalized solutions Consistently met and exceeded sales and follow-up targets PPG Insurance BPO - Remote Sales Agent - Life Insurance 2019 - 2021 Handled high-volume outbound calls, qualifying prospects and closing life insurance policies Educated clients on benefits and guided them through the application process Maintained client relationships and achieved strong policy renewal rates MTN Nigeria - Lagos Customer Service Representative 2016 - 2018 Handled inbound customer calls for product inquiries and service issues Provided real-time resolutions and escalated technical problems when needed Recorded customer data and maintained service quality metrics