Augusta Ihejirika

I’m Augusta Ihejirika, a Sales Specialist and Customer Support Professional with over 6 years of experience across BPO, telecom, insurance, wellness, and tech industries. I’ve worked with reputable companies including MTN Nigeria, Outsource Global, PPG Insurance BPO, Report Owl, and Committed Coaches. My roles have ranged from Customer Service Representative to Sales Agent, and most recently, Client Success Coach.

Throughout my career, I’ve supported both local and international clients, managing high-volume calls, resolving service issues, handling appeals (such as SSDI & SSI claims), and closing life insurance and credit improvement sales. I’m highly skilled in CRM tools (HubSpot, Salesforce, Zoho), email and chat support, appointment scheduling, and remote administrative tasks.

My work has helped companies maintain 95%+ customer satisfaction scores, increase retention, and boost revenue through consultative selling. I’m organized, empathetic, tech-savvy, and focused on delivering results with integrity and professionalism.

If you’re looking for someone who can handle end-to-end customer experience, sales outreach, and virtual support, I’d love to be part of your remote team.