Audrey Idris

Audrey Idris 📍 Port Harcourt, Nigeria Professional Summary Proactive and empathetic Customer Service and Account Manager with over 3 years of experience delivering high-quality support across chat, email, and social media platforms. Skilled at interfacing with clients, resolving issues, and ensuring customer satisfaction. Strong communication skills, confidence on camera, and a high level of adaptability in remote environments. Core Skills - Customer Support (Chat, Email & Social Media) - Client Relationship Management - CRM & Communication Tools (Gmail, WhatsApp Business, Instagram, Google Sheets, MS Office, Canva) - Strong Verbal and Written Communication - Fast Learner, Detail-Oriented, Multitasking - Tech-Savvy with Stable Internet & Power Backup Professional Experience • GIL Automations – Port Harcourt Account Manager 2022 – Present • - Interface directly with clients to understand their needs and ensure satisfaction - Manage ongoing customer accounts and respond promptly to inquiries and concerns - Work closely with internal teams to coordinate service delivery • Property Transact – Port Harcourt Administrative Assistant 2021 – 2022 • - Responded to client inquiries and followed up on real estate transactions - Maintained communication with property owners and buyers via email and WhatsApp - Scheduled meetings and assisted with documentation • Ficus Africa – Remote Social Media Marketer & Customer Liaison 2020 – 2021 • - Managed social media communication with clients - Handled inquiries, complaints, and order issues across Instagram and WhatsApp - Created engaging content and replied to comments/messages promptly • Nigerian Television Authority (NTA) – NYSC Broadcast Intern 2019 – 2020 • - Participated in Friday and mid-week broadcasts as an on-air presenter - Assisted in scripting, editing, and running live segments - Gained confidence in public speaking and working under pressure Education Bachelor of Arts in Mass Communication University of Nigeria, Nsukka Graduated: 2019 Technical Readiness - High-speed internet (Wi-Fi with 22-hour power availability) - UPS backup system for power outages - Quiet, dedicated workspace for remote work