Aubrey Robles

AUBREY ROBLES Blk. 11 Lot 10. Brgy. Manggahan Malaria Tala Caloocan City Phone:-- Professional Summary Dedicated Customer Service representative with almost 4 years of experience combining management and customer service, Expertise in handling customers account related concerns such as Billing inquiry, Order status and Services and promotions. Looking for a position as Chat Support Representative in fast growth company. Skills Customer and Personal Service Speaking English Language Time Management Active Listening Service Oriented Critical Thinking Negotiation Experience Customer Service Chat Representative Nov 2016-Present Afni Lungsod Quezon, NCR Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money or adjusting bills. Determine charges for services requested, collect deposits or payments, or arrange for billing Prepare itemized statements, bills or invoices and record amounts due for items purchased or services rendered. Customer Service Representative Aug 2014 – Nov 2016 Teletech Novaliches – Quezon City, NCR Confer with customers by telephone to provide information about products or services, take or ender orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers problems. Education ____________________________________________________________ High School Diploma Apr 2006 Mountain Heights High School – Caloocan, NCR