Aubrey Ramirez

AUBREY B.RAMIREZ SALES DEVELOPMENT REP/ CUSTOMER SUPPORT/ EXECUTIVE ASSISTANT/ SOCIAL MEDIA MANAGEMENT ABOUT ME I am a results-oriented Virtual Assistant bringing unparalleled skills in email management, lead generation, and phone handling. I perform different administrative tasks with great organizational skills and time management, making sure to fulfill any given tasks with great quality. Sales and Appointment setting are also my specializations, delivering great quality and quantity leads. I am also a professional Customer Service Representative with over 2 years of experience in providing excellent customer support and building customer loyalty. SKILLS Proficient in using MS Office and Google Docs Audio and Video Editing Managing Website E-mail Management Data Entry Sourcing Applicants Customer Service Listing in different platforms Appointment Setting Basic Bookkeeping Cold calling Graphic Design Image Editing Creating Website Email Outreach Transaction Coordination Lead Generation EXPERIENCE SALES DEVELOPMENT REPRESENTATIVE GO2 ( September 2021 - December 2023) Conducting strategic cold calling to identify potential clients and initiate meaningful conversations that align with our objectives. Lead Scraping through different sites Booking discovery and demo calls with qualified leads, ensuring that each interaction is tailored to showcase the unique value propositions of our marketing solutions. Implementing targeted email outreach campaigns via platforms such as LinkedIn and Apollo, combining personalized messages with mass communication strategies to maximize engagement. Adding leads to lists and sequences for automation Managing the entire email management process, from initial outreach to follow-up, ensuring that each touchpoint contributes to a seamless and positive client experience. Strategically using LinkedIn to create and manage events, fostering a professional and engaging environment that promotes networking and showcases our company. Implement efficient follow-up email strategies to convert prospects into clients CLAIMS MANAGER & CUSTOMER SUPPORT Mobelaris ( September 2019 - September 2022) Responding to emails, phone calls and live chat Processing claims Product Research Booking shipment Updating customer's order Placing new order Processing refunds and cancellations Updating customer's information TRAININGS OUTREACH COORDINATOR MFX (April 1, 2021 - Jan. 14, 2022) Marketing Training Creating and customizing website using WordPress Editing video using Powtoon Image editing using Pixlr and Canva Creating IEC material Creating Comms Plan Social Media Management Backlinking Blogging Real Estate Training Lead Generation and Management Common CRMs and dialers MLS Objection Handling Transaction Coordination Circle Prospecting Buyer and Seller Lead Script Cold calling TOOLS Freshdesk Magento Go High Level Tawk.to Call Tools Batch Dialer Brivity CRM Podio Xencall Sony Vegas Iris CRM Leadstarter ZoomInfo Zapier WordPress Canva Slack GetProspect LinkedIn Sales Navigator Salesforce Eway Xero ULinc Leadsrain Calendly Hubspot Apollo Alloware Follow-up Boss PhoneBurner Miro Trello CONTACT INFORMATION Email:-Cell:- Skype: live:d3c152b73f7d25ed Address: Purok 2 Capas Umingan, Pangasinan Philippines, 2443 EDUCATIONAL BACKGROUND June 2012 - June 2016 Bachelor of Science in Development Communication Major in Community Broadcasting Manage responses on LeadStarter (LinkedIn) Generating leads using different unique keywords to come up with qualified leads Creating KPI Reports Managing emails outreach through GoHighLevel Organizing files for all documents for reporting APPOINTMENT SETTER/Administrative Assistant Grace Advisor (May 2019- July-2019) Integria (October 2020-April 2021) Set up and remind appointments for different campaigns Circle Prospecting for Investors and Realtors Data Entry Creating basic report Calendar management EXECUTIVE ASSISTANT Domain Bird (Jan. 2019 - May 2019) Providing assistance in daily administrative tasks and schedules Hiring employees Organizing Files Managing emails Arranging Meetings Creating Basic Reports Receiving and doing outbound calls Website Management and creating listings Creating contracts and doing the onboarding for the clients Creating invoice RESERVATION SALES SPECIALIST Intercontinental Hotels Group (April 2018 - Jan. 2019) Responsible for assisting customers in booking hotel accommodations Strike deals with hotel chains and other partner offers from the company like vacations, credit cards, and car rentals Upselling additional services or products who will be booking accommodation. Processing amendments, cancellations, and booking accommodations from any of the hotel chains. Processing an enrollment for our loyalty program will give them benefits when booking in the future. APPOINTMENT SETTER Centiole System Inc. (Aug. 2017 - Feb. 2018) Set up appointments to view or list properties for sale Include outbound calling E-mail communication Coordination and scheduling of real estate buying and selling opportunities