Aubrey Ramirez

Customer Satisfaction is my specialty. Name it and I'll do it for you. I will execute every task with quality, efficiency, and the best of the best results that you can have.

I am a results-oriented Virtual Assistant bringing exceptional skills in email management, lead generation, and phone handling. I always make sure to put my best foot forward in every task that I am assigned. I perform different administrative tasks with great organizational skills and time management, making sure to fulfill any given task with great quality.

As for my professional background, I was a Sales Development Representative doing prospecting through email and cold calling. I always grind and am passionate about my work and it shows when I was recognized as the top 1 SDR within my team and have the highest booked appointment in a day within the whole company.

Appointment setting is also one of my specializations, delivering great quality and quantity leads. I am also a professional Customer Service Representative with over 2 years of experience in providing excellent customer support and building customer loyalty. I am an E-Commerce Virtual Assistant who handles customer support and specializes in claims (Claims Manager). Responding to inquiries about products, logistics concerns and claims are the usual emails I got. I also arrange collections and books for pick-up deliveries. It's part of my responsibility to make sure that all concerns are being handled efficiently and resolved in a timely manner providing customer satisfaction.

As a claims manager, I make sure to handle customers' concern and resolve it before it gets worse. Part of my task as a claims manager is to submit reports about damaged products, talk to suppliers, request replacements, and have meetings with the owner of the company to present data.

I also worked as an Outreach Coordinator and my main task is to pull leads from different tolls such as Zoominfo, GetProspect, and Definitive Healthcare. I also make sure to respond to all leads through LinkedIn and ULinc, then eventually set an appointment. Creating a weekly report based on the leads' responses is one of the regular things that I am doing.

In my past position, I have worked as a Business Administrator in a digital marketing company where I provide assistance in daily administrative tasks and schedules, organizing files, managing emails, and calling clients.

Moreover, I have also worked as a Real Estate Virtual Assistant/Appointment Setter for Real Estate. My main function is to set appointments to view or list properties for sale. My Primary duties include outbound calling, e-mail communication, coordination and scheduling of real estate buying and selling opportunities, and overall management of the sales pipeline through the sales cycle. As an appointment setter before, I was partnered with an Investor and a Realtor. Mostly, I do circle prospecting but focus on sellers. I call homeowners and ask them if they are interested to sell. For investors, we are looking for distressed properties where my client can flip the property.

Additionally, I have also gone through intensive training where I learned objection handling, dialers, and CRM management like Brivity CRM, Top Producer, and dialers like Batch Dialer, Mojo, and Call Tools. I also learned about transaction coordination and Social Media Management. I can create a posting from scratch as I know how to edit photos and videos and am also resourceful in the things that I needed.

I've been to a BPO Company where I have handled banking accounts where we check customers' finances and give credit. I've been part of an online selling account where we make listing appealing, how to optimize search capabilities, track shipped items, and send emails to the customers.

Lastly, I also handled sales account for hotel reservations where we up-sell rooms and brands to the customers. Most of the time, we gather information and convert each data that we have into sales.

I also taught English to international students where I expand my knowledge in communication and different approaches to people I deal with.

Moreover, being a graduate of B.S. Development Communication major in Community Broadcasting holds my knowledge in editing audio, video, and pictures as well. Lay-outing is one of the things that I usually do along with writing articles and processing documents for us to publish.