Aubrey Ramirez

💼 Customer Support & Sales Development Specialist | Appointment Setter | Lead Generation Expert

I’m a highly adaptable professional with over 6 years of experience in customer support, sales development, and outreach coordination. My background spans across e-commerce, BPO, SaaS, and real estate, where I’ve successfully managed client communications, resolved complex issues, and generated qualified leads that convert.

🔹 Customer Support – Skilled in handling high-volume inquiries via phone, email, and live chat while maintaining empathy, accuracy, and professionalism. Experienced in claims management, refunds, order tracking, and creating seamless customer experiences.

🔹 Sales & Outreach – Proficient in cold calling, appointment setting, lead scraping, LinkedIn outreach, and email campaigns. I’ve booked qualified meetings for Account Executives, nurtured prospects through strategic follow-ups, and built pipelines that drive measurable growth.

🔹 Tools & Skills – Proficient in CRM platforms, MS Office, Google Suite, LinkedIn, Apollo, GoHighLevel, and e-commerce platforms like Shopify and Magento. Skilled in email management, data entry, transaction coordination, graphic design basics, and website management.

I bring reliability, resourcefulness, and a results-driven approach to every project—whether it’s supporting clients, building relationships, or growing sales pipelines. My goal is always to deliver top-notch service and help businesses scale efficiently.