Aubrey Lyn Quilonio Yalong

Aubrey Lyn Quilonio Yalong yalong_aubrey_lyn.jobs180.com OBJECTIVE To maintain customer satisfaction and improve quality customer experience through my proven problem-solving skills, customer experience, and providing general virtual services. Possesses a Bachelor's degree in Secondary Education majoring in English and has over 5 years of experience in customer service and collection specialist roles. Highly skilled communicator who meets deadlines and ensures to gain new skills and work experience that can help with my professional growth and well-being. WORK EXPERIENCE Hammerulo Data Corporation ( 2022 Apr to 2022 Nov ) Position: General Virtual Assistant Junior Associate (1-4 yrs experience) Specialization: Customer Service Industry: Human Resources Management / Consulting Nature of Work: Responsible for providing administrative assistance to department teams and executive management of the organization. Duties include organizing meetings and event schedules, booking meeting rooms, answering incoming phone calls, reply emails, and responding to queries. My job focuses mainly on recruiting nurses or clinicians to be deployed in either travel or contractual job assignment to a specific facility or hospital. In addition, we process and verify pre-credentialing documents and gather data(lead generation) for available job openings for nurses. Concentrix ( 2021 Oct to 2022 Apr ) PERSONAL INFORMATION Birthdate: January 03, 1995 Civil Status: Single Nationality: Filipino Address: Blk 17 Lot 94, Sameera, Sapalibutad, Angeles City Pampanga, Central Luzon 2009 Gender: Female Position: Agent Junior Associate (1-4 yrs experience) Specialization: Customer Service (Technical) Industry: Outsourcing (Call Center / BPO) Nature of Work: Handling customer service calls ranging from billing and payments to plan changes and upgrades. You'll handle customer service calls ranging from billing and payments to plan changes and upgrades. Focuses on Technical support and has proven skills that is valuable with the company. CONTACT INFORMATION Mobile: - Home: - Email: - Work: - SKILLS • Email And Chat Proficient • Outbound And Inbound Expert • Outlook, Excel Expert • Salesforce • CRM TaskUs ( 2019 Mar to 2021 Oct ) Position: Agent Junior Associate (1-4 yrs experience) Specialization: Customer Service Industry: Outsourcing (Call Center / BPO) Nature of Work: Handle 90+ chats, emails and calls daily, with duties of ensuring quality customer satisfaction, presenting relevant product information, basic troubleshooting steps and cancelling services. Received an above average customer satisfaction rating to date, and outstanding QA score to met the key performance indicator needed with the campaign. Performing a number of tasks in rapid succession. IQOR • Avaya ( 2017 Dec to 2019 Feb ) • Amazon Connect LANGUAGES • English, Tagalog, Pangasinan, Ilocano ACHIEVEMENTS Rank 2 Over All Team Mate (January 2020) Position: Agent Junior Associate (1-4 yrs experience) Specialization: Banking/Financial Services Industry: Outsourcing (Call Center / BPO) Nature of Work: Memorize entire line of company products and services, including financial advice and negotiating collection payments. Set up acceptable terms to protect the financial assets of the company. Resolved a high percentage of customer issues, thereby reducing the case load. EDUCATION 2017 Mar Professional License (Passed Board/Bar/Professional License Exam) University Of Luzon Major: Bachelor Of Secondary Education Major In English Field of Study: Education/Teaching/Training REFERENCES Elmer Biol Supervisor Supervisor TaskUs--Linda Fronda Manager Manager TaskUs--Mary Grace Arroz Friend Senior Agent IQor--View more of my ResumèLink at http://yalong_aubrey_lyn.jobs180.com