Atul Kamat

ATUL C KAMAT Address: A-104, Supreme By The Woods, Porvorim, Goa Contact: -; Email:--IT PROJECT MANAGEMENT & SERVICE DELIVERY Synopsis: § Dynamic & accomplished senior management professional with 20+ years of versatile experience across diverse organizational domains § Currently functioning as Project Consultant with Al Tayer Group IT, UAE involved in ensuring qualitative IT Infrastructure delivery aimed at maximizing customer satisfaction § Well versed in IT Service Delivery, Data Centre, Project & Program Management, IT Infrastructure Lifecycle Management, Contact Center Infrastructure Management, Multiservice Networks (Voice & Data) for enterprises/carriers and service delivery management of managed hosting and Cloud IT solutions & services § Adept at defining, leading and driving project operations effectively, through the implementation of several management dynamics including Strategic Execution Plans, Task & Resource Allocation, Team Management, Performance Monitoring / Supervision, Progress Reviews § Manage cross-functional teams; deep understanding of quality management in a services environment; leadership in designing of creative solutions aimed at maximizing customer satisfaction § Demonstrated ability in effectively planning, coordinating & meeting deadlines. Self-driven, able to prioritize tasks and implement changes smoothly Core Competencies: § Project/ Program Management § IT Infrastructure Management § Network Management § Compliance Management § § § § Service Delivery Quality Management Procurement Management Cross Functional Team Coordination CAREER PROFILE Al Tayer Group, Dubai, UAE IT Infrastructure Project Consultant (Strategic Program), Jan-2016 till Aug-2017 Accountabilities: • Responsible for IT Infrastructure work stream program deliverables as per plan & budget for a major Transformation Program initiative involving ERP, CRM, eComm, Security work streams E HOSTING DATAFORT, Dubai, UAE Director Service Delivery & PMO, Sep 2008 till Dec-2015 Accomplishments: § Played key role in institutionalizing PMO @ eHDF and delivery of major data center project (500 racks capacity) § Acknowledged for maintaining zero service credits year on year against target of 0.4% based on SLAs § Liaised with management stakeholders in delivery of SalesForce CRM post evaluation of multiple applications § Maintained CSAT of >90% for service delivery in BAU phase & for projects delivery post contract closure § Maintained delivery KPI for Customer Projects at 95%+ § Member of core team for strategic DC transaction and Member of CEO-1 Management forum for decision making & control of business operations Accountabilities: § Provide leadership to a diverse team of high performance individuals to drive multiple functions for quality IT service delivery: SLM (Service Level Management of data center & IT services to customers as per SLA) PMO (drive external customers managed hosting projects & strategic internal initiatives) § Procurement (IT & Data Centre Infrastructure) § Quality (QMS – ISO 9001, ITSMS – ISO 20000, ISMS – ISO 27001, BCMS – BS25999) & § Data Centre Project (500 racks capacity) Ensure compliance to SLA parameters with regards to IT Managed Services & data center services Focus on maximizing customer satisfaction through prompt resolution of issues and qualitative service delivery Executive leadership & guidance to project team members in delivery of 500 racks Data Centre § § § § § CISCO SYSTEM INDIA, Mumbai Project Manager – Advance Services, Apr 2007 – Sep 2008 Accomplishments: § Achieved CSAT rating of 5/5 for pan-India IPMPLS & VOIP Network project across 125+ locations for IAF ($ 45M) § Recipient of APAC Unified Communications Achievers Award of the Year for FY08! § Successfully delivered pan India IP IVR solution project for a leading mobile service provider and pan country multi service core network for leading mobile network service provider to enable VAS services § Pan Country IP NGN network solution delivery for a leading mobile service provider Accountabilities: § Spearheaded a team of 25+ resources in qualitative delivery of large & complex multi-million $ projects in compliance to project deliverables & scope § Involved in collation & analysis requirements from customers § Developed & maintained productive business relationship with various stakeholders § Optimized resource utilization to maximize productivity DEUTSCHE BANK AG, Mumbai Assistant Vice President – Projects, Sep 2005 – Apr 2007 Accomplishments: § Bagged Fire Brand 2006 Award for significant contribution to IT infrastructure project for retail banking branches & IT project scope for smart sourcing programs centralized backend operations setup in India Accountabilities: § Led a team of 4 technical resources rendering IES services to business units § Liaised with various stakeholders in collation & analysis of business requirements § Optimized resource utilization to maximize productivity § Focused on selection of vendor/ technology including designing of technical architecture § Worked on IT Infra scope for DB SOM Program to transition Global Operations to four smart-sourcing centers in India across Mumbai & Bangalore centers (4 sites x ~50,000 sq ft for 2000+ seats @ 500 seats/quarter using scalable IT infrastructure) § Set up retail banking IT Infrastructure across India and Central Data Centre with DR MASHREQ BANK/MINDSCAPE (2001), Dubai, UAE Sr. Project Manager, Jul 1997 – Sep 2005 (Enterprise Networking Services at Technology Services Division) Accountabilities: § Coordinated with various support teams in management of IT infrastructure catering to 24/7 business operations § Involved in life cycle management (PPDIOO) of contact center & enterprise networking infrastructure § Rendered service support (L2)/ service delivery of Contact Centre & Enterprise Networking Services to business § § § Ensured alignment of IT infrastructure to business requirements of the organization Optimized resource utilization to maximize productivity. Ensured compliance to project delivery schedules and other SLA parameters for multiple projects related to bank expansion and new services Spearheaded activities related to design & operation of major private sector call center (100 plus seats) in UAE with leading features such as CTI & IVR EARLIER ASSIGNMENTS GLOBAL TELE-SYSTEMS LTD, Mumbai, India Telecom Engineer, Dec 1993 – Jul 1997 PROJECTS Transition of customer environments across industry verticals for mission critical business applications to managed hosting or cloud platform through a robust & repeatable process during transition phase & release to BAU (business as usual) with SLAs for customers across industry verticals (Banking, Retail, Construction, Trading & Finance) for mission critical systems (ex: ERP, CRM, eComm) Nationwide IPMPLS & VoIP network for IAF, MoD, GOI, 12 Months Description: Planning, Design & Implementation of nation wide (Pan India) IPMPLS & VoIP network including Data Centers, Network Operation Centers and 65,000+ user end-points across India for the IAF as per SOW - Functioned as Advanced Services Project Manager & SPOC for customer & internal stakehoders - Involved in end to end project management & service delivery - Technology used: Cisco Solutions Data Centre (Hybrid Tier 2 & Tier 3 areas), 15 months Description: Planning, Design, Implementation of data center facility with NOC (500 racks capacity) - Coordinated end to end project delivery and functioned as escalation point for resolution of escalated issues/ risks - Technology used: Schneider, Stulz, FG Wilson, MGE, Pelco, TATE, NOAMI and many more Pan Country IP NGN network solution delivery for a leading mobile service provider & Pan India multi service core network & IP IVR solution for a leading mobile network service provider for VAS Description: Planning, Design & Implementation - Functioned as Advanced Services Project Manager - Technology used: Cisco Solutions EDUCATION § BE (Electronics), Mumbai University, India, 1993 PROFESSIONAL DEVELOPMENT § § § § § § § PMI PMP re-certification Green Metrics in Data Centre ITIL Foundation V3 Data Centre Design 7 Habits Signature Course ILM Certification. Institute of Leadership & Management Program Management Certification § § § § § Simply Strengths, Markus Buckingham ITIL Foundation V2, ITIL PMP (Project Management Professional) & Recertification, PMI Cisco Certified Network Associate, Cisco Systems Nortel Networks Certified Account & Design Specialist, Nortel Networks Date of Birth: 10th November 1971; Languages Known: English, Hindi, Marathi and Konkani Reference: Available on Request