Atud Muyoh Delphine

ATUD MUYOH DELPHINE Douala, Cameroon--MARKETING / CUSTOMEER SERVICE AGENT Devoted, dedicated and accomplished customer service agent with extensive experience in sales and Marketing. To apply high energy level with 10+ years in effective customer service background in sales and ticketing, marketing and distribution with focus on customer satisfaction and relationship management. Ability to use computer reservation systems to carry out airline ticket booking while building passenger data. Strong negotiation skills with the ability to attract customers through loyalty programs. Seeking to contribute my professional expertise in a major customer relationaship management service like yours. KEY SKILLS AND COMPETENCIES Strong organizational and planning skills that reflect ability to perform and prioritize multiple tasks. Focused with strong working knowledge to, customer service and Marketing. Strong attention to detail with a commitment to solving personnel worries with tact. Excellent PC skills including proficient knowledge of MS Word, Excel and Power point. Proven influencer & negotiator. Achieving targets in a dynamic and complex business environment. A pragmatic approach to getting the required results. Building and maintaining strong and effective relationships with customers. Decisiveness, integrity and troubleshooting. Career Experience Cameroon Airlines Corporation, Cameroon Marketing Agent May 2019-Present. Responsible for customer retention and marketing strategies to boost customer loyalty. Identify, contact and recruit potential clients and prepare sales presentations. Modify sales materials and strategies to suit each client’s needs. Promote advertising and marketing materials and strategies and prospect a new business product competitively. Demonstrate products at customer locations and answer questions about products and services. Create and maintain client accounts and increase ticket sales. Research and analyze internet sales and advertising trends. Marketing Officer for Express Courier Services product and maintaining frequent flyer customers. Achievements: Attracted 05 major clients within the first quarter and increasing sales by 7%. Exchange selling strategies and marketing information with colleagues regularly and exceeding target sales goals by 05-10%. Executive Assistant to the Director of Human Resources Perform a variety of administrative and financial activities such as preparing between 10- 20 cheques request, expense reports, purchase orders and supplier invoices weekly while resolving orders and preparing inventory by investigating data history. Handle all domestic and international travel reservations, cutting company travel expenses by 12% Organise 02+ weekly meetings and prepare logistical elements(scheduling, facility, organising handoutsand/or binders for attendees), prepares and submits reports. Control inventory and ordernew supplies, overseeing invoice billing and payment processes. Perform general administrative duties including filling, faxing and copying. Planning and tracking vacation and leave schedules and coordinating Human Resource Department personnel on vacation to cover minimum service requirements. Provide assistance to staff regarding maternity procedures, social insurance benefits and satisfying diverse office issues. Prepare correspondences and respond to office emails when need be. Travel Desk Co-ordinator- Coordinated and guided staff and executive travel related documentation to include tickets sales and providing excellent customer satisfaction generate sales. Issued staff and executive travel tickets and other necessary documentation. Ensured tickets issued where validated and reconciled on a daily basis and accrued sales accounted. Followed up on invoices of staff and clients on regular company missions. Followed up on travel reservations, visa procedures and hotel accommodation for staff and business partners. Coordinated travel arrangements for staff and business associatesand was responsible for airport logistics, to include immigration clearance. Achievements: Answered phones, directed calls, typed correspondences, updated spreadsheets and other duties as directed daily at 90%. Accurately and efficiently processed lift access products while capturing guest data. Call Center Agent 2011 – 2013 Lead excellent services by conducting a frontline ticketing reservations portfolio with the use of GDS reservation systems to generate sales and ensure customer satisfaction and loyalty. Responded to phone calls and provided customers with products and services. Placed customer bookings in the airline reservation system and conducted sales. Identified, researched and resolved customer issues using the information provided in the reservation system. Followed up on customer inquiries not immediately resolved and recommended process improvements. Completed call logs and reports, and alerted the Contact Centre supervisor of trends in customer calls and pending issues. Provided on-the-job training for new employees as they joined the service. Achievements: Capable of answering 80+ calls and made close to 70 ticket reservations and between 35 to 50 tickets issued daily. I was able to resolve issues at a 90% rate and memorized an entire line of Camair-Co products and services including prices and all special discounts. Reduced training expenses by 15%and increased the close ratio of 10% within 4months with on the job training approach. EXECUTIVE ASSISTANT TO THE OFFICE OF THE CEO- POLYCLINIC BONANJO2007 – 2010 Managed office chores and prepared daily meeting agendas. Proactive approach to problem solving with strong decision-making skills as well as receiving incoming clients on a daily basis. Other Experience: Patient Information Service – Customer service Supervisor, Polyclinic Bonanjo, Douala,- Customer Service Supervisor, BATIRAMA, Douala,-. Marketing Agent Education and Training Current Online MBA student at University of the People – United States Of America- option in Marketing Bachelor of Arts: Sociology and Anthropology, University of BUEA, Cameroon, 2004 Ticketing and Reservation System -AMADEUS SOFTWARE, 2011, 2013. In – house training on Clientele Management – Sponsored by CAMAIR-CO. Training workshop on Health Safety and Environment (HSSE) by PECTEN, Cameroon. In – house training on Personnel Management – Sponsored by POLYCLINIC BONANJO S.A. Acrobat Reader, Excel, Sari, Microsoft Office Assistant.