Atud Muyoh Delphine

A highly skilled and successful customer service and sales support specialist with 10+ years in managing top performing service teams to ensure outstanding customer care. As my resume indicates, I possess more than a range of knowledge and experience that allows me to contribute towards the success of your company. My expertise lies in successfully enhancing customer response strategies, managing overall customer service functionality to maximize loyalty, productivity and growth. The following achievements demonstrate my qualification for this role.

Excelling in my most recent role as team lead for express mail service for CAMEROON AIRLINES CORPORATION (Camair-co), in supporting customer service representatives in quickly responding to and resolving customer queries and concerns while providing comprehensive sales support.

Furthermore, I possess outstanding communications skills and exceptional ability to work closely with clients in a friendly and professional manner. I have the propensity to stay calm and maintain a good attitude even when dealing with emotional and distraught customers that may be under a lot of pressure. I am very flexible and can work in different departments when necessary. I can also work as a liaison between departments to help keep things running smoothly and between clients and management. I have outstanding organization skills, multitasking abilities and I can find suitable solutions to problems that often arise in a sensitive type of business. I can take calls from the most difficult customers to ensure they are satisfied though remaining loyal customers of your company without costing the company too much money. My supervisor relies on my ability to solve customer and employee issues in a timely and efficient manner. below is are a list of my skills in which i pride myself;

·       Strong negotiation and influencing skills.

·       The ability to communicate confidently – both through speaking and writing – with colleagues and clients from all levels of an organization.

·       Self-motivation.

·       A level of creativity when it comes to thinking of new sales opportunities.

·       The ability to connect with strangers.

·       Ambition and motivation.

·       CRM software knowledge.

·       Big picture thinking.

A summary of my qualifications are found on my attached resume for review bearing further details regarding my expertise and career achievements.

 I am available for an interview appointment to discuss how my experience and background meets your needs.