Atticus Frank

Atticus Frank-❖ - ❖ Warsaw, Poland WORK EXPERIENCE Data Annotator June 2024 - Current Scale AI Warsaw, PL ▪ Worked as a reviewer on large language model (LLM) training projects, auditing users’ submitted tasks. ▪ Utilized Reinforcement Learning from Human Feedback (RLHF) to train AI models. ▪ Engineered prompts with various parameters and reference texts to produce desired results. ▪ Trained LLM models on tone/emotion recognition as well as mathematical and psychological topics. Family Primary Caregiver Sept. 2022 - Oct. 2023 Self-Employed River Falls, WI ▪ Responsible for daily living activities such as bathing, dressing, eating, taking medication and transport. ▪ Collaborated with healthcare providers to schedule and manage appointments and physical therapy. IT Support May 2021 - Sept. 2022 Nelnet, Inc. Eau Claire, WI nd ▪ Ranked 2 in monthly ticket closures out of 32 team members, ensuring quick issue resolution. ▪ Independently provided comprehensive, expert IT support for two large call centers. ▪ Onboarded and trained groups of 30-50 new hires bi-weekly on how to use company software. ▪ Created clear, user-friendly documentation for clients and our internal IT department. IT Help Desk Support Aug. 2020 - May 2021 Russ Davis Wholesale Hammond, WI ▪ Provided empathic, patient support to 20–30 clients daily via phone, email, and remote access. ▪ Developed a website, databases, and REST APIs, for company products and invoices. ▪ Wrote SEO-optimized content and applied SEO best practices, improving Domain Authority. Library Technician Sept. 2019 - May 2020 Aiken Technical College Graniteville, SC ▪ Assisted 5-10 users per day with browser, Outlook, Windows, and printer issues. EDUCATION Bachelor of Arts (B.A) in Psychology SWPS University Associate of Science (A.S) in Information Technology Aiken Technical College Oct. 2023 - Current Warsaw, Poland Sept. 2018 – July 2020 Graniteville, SC TRAITS & SKILLS 64 WPM Typing Speed, Native English Speaker, Strong Verbal and Written Communication, Customer Focused Support, Detail Orientated, Problem Solver, Data Analysis, Excellent Time Management, Conflict Resolution TECHNOLOGIES & MISC. ▪ Operating Systems: Windows 10/11, MacOS, iOS, Android ▪ Software: ServiceNow, Zendesk, Google Suite, Microsoft Office (Excel, Outlook, Teams), SemRush ▪ Languages: HTML, CSS, JavaScript, PHP, SQL