Athena Monique Fermin

Hi! I am a Dentist by profession, but has gradually shifted to working from home. I am a virtual assistant, Social Media Manager, Customer Service Representative (Chat and email) for e-commerce and healthcare providers, and creative content writer.

I am passionate with my craft, dedicated to learn and be trained, detail-oriented, and a flexible worker. I aim to always give an efficient, accurate, and responsible result to every task given to me. My main priorities are to lessen the workload of my client, be someone who can bring value to your business, and be a great help in making the company/business grow in the industry.

my skills include, but not limited to:

-Administrative Assistance

• Basic Knowledge in MS Office and Google Suite
• Data Analytics
• Appointment Setting
• Scheduling
• Data Entry
• Web Research

-Social Media Management/ Customer Service

• Designing Social Media posts via Canva App
• Creating Captions and Product descriptions
• Basic knowledge in using Facebook Ads
• Answering concerns, queries, and feedbacks from clients and customers through chat and email
• Customer Support in: product inquiries, Orders/requests, Cancellations, and Refunds

-Creative Writing

• SEO Product writing
• Product descriptions, Reviews, and articles

I look forward to be a great help in your company/business, and I am excited to grow with you!