ATHENA
AJAN
V I R T U A L
A S S I S T A N T
SPECIALIZATIONS
• Virtual Assistance - Administrative
• Customer Care Specialist
• Copywriting
• Social Media Manager
• Data Research
WORK EXPERIENCE
Virtual Assistant
EMAAN POWER , AUSTRALIA - 04/2021- PRESENT
CONTACT
INFORMATION
Assisting in Live Shows, classes
Email Management/Correspondence
Transcription
Files Manager
-
Virtual Assistant/Secretary
495 Sun St. Tumaga, Zambooanga City
ALT SOLUTIONS , ZAMBOANGA -07/2019- PRESENT
Copywriting for website
Social Media Manager
Email Correspondence for clients.
Prepared materials for training and other events.
Handled customer inquiries via phone calls or through social media.
Head of research for operations delegated tasks to subordinates.
Checks day-to-day schedule and tasks of the CFO.
-LinkedIn: @athenaajan
EDUCATION
BACKGROUND
Customer Service Specialist
WIPRO, LTD., CEBU CITY - 12/2016-08/2017
HINDUJA GLOBAL SOLUTIONS, QUEZON CITY - 05/2014-06/2015
Western Mindanao State University
BACHELOR
OF
ARTS
IN
ENGLISH,
2014
Zamboanga City State Polytechnic College
PROFESSIONAL
EDUCATION
CERTIFICATE,
2018
Documented all customer inquiries and comments thoroughly and
quickly.
Investigated and resolved customer inquiries and complaints in a
timely and empathetic manner.
Described products to customers and accurately explained details and
care of merchandise.
Ensured superior customer experience by addressing customer
concerns, demonstrating empathy, and resolving problems on the spot.
