Athena Ajan

I am a skilled virtual administrative assistant and a strategic social media marketer. My excellent writing and social media marketing skills enable me to help companies attract prospective customers to their products and services. An enthusiastic, creative and detail-oriented customer-focused writer, I strive to produce only top-quality results.

I help small and medium scale businesses gain traction by putting their products and services in front of the right audience through effective social media marketing.

My work as a social media content strategist includes:

-Creating and posting engaging contents on clients social media accounts

-Liking and commenting on posts to attract traffic to clients accounts.

-Using SEO optimized content to increase the visibility of clients account on search engines.

-Designing attractive graphics for posts

-Administrative duties

-Data entry and organisation

Also, I have 2 years experience in fast-paced customer service and call center environments, I am personable and professional under pressure. Skilled in establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities, I am also patient and empathetic agent with an extensive background in conflict resolution and customer care through training. Results-oriented Customer Service Professional who excels at uncovering customer needs, finding solutions, and handling objections.

After my Business Process Outsourcing jobs, I was hired as a ticketing/remittance teller, and my last job as an English instructor also taught me so much that honed me not just by being an employee but as a person. I am now more organized, calm, patient, and empathetic. Personable and professional under pressure, skilled in establishing rapport with clients, self-driven with good communication and computer capabilities.

As a reliable virtual assistant, I believe in achieving customer satisfaction while offering the best quality of service within set deadlines. My ability to work under extreme pressure while taking up multiple duties is my greatest strength.