Atelyn Gimenes

Atelyn T. Gimenes Mabolo Cebu City, Philippines 6000 -- Highly adaptable and goal-oriented. Customer service representative with over 6 years of experience in inbound support including sales, technical support, customer care over the phone , through chat and email. Familiar with Microsoft Office , Google Suites and Customer service tools. Aiming to provide excellent service to my clients with my efficiency and analytical skills. Educational Background Work Experience DATAMEX INSTITUTE OF Product Support Team Leader Curogram Inc. August 1, 2020 - Present Integrate and analyze data from client's EMR medical software and sync it to Curogram app for appointment reminders. COMPUTER TECHNOLOGY Associate in Information Technology June 2011 - April 2013 Chat Support Representative Continuum Global Solutions January 2019 - August 2020 Responds to customer inquiries via chat pertaining to their bill, active subscriptions and services. Offer add-ons and do troubleshooting. Skills & Proficiencies Problem Solving Customer Service Teamwork Customer Service Representative Concentrix January 2017 to January 2019 Assist customers via phone regarding issues with their bills, subscriptions, device activation and configuration. Communication Decision Making Troubleshooting Attention to details 0% 25% 50% 75% 100% Customer Service Representative Teleperformance April 2016 - August 2016 Assist customers via phone regarding issues with their bills, subscriptions, device activation and configuration. Customer Service Representative Sykes Asia January 2014 - January 2016 Answer customer inquiries, activate their prepaid service and helped with making payments.