Astrid Wulandari Saga

I have a dynamic and results-driven background spanning 2.5 years across sales, digital marketing, and customer service, where I've consistently driven business growth and operational efficiency.

My most recent experience as a Cold Caller / Appointment Setter solidified my ability to succeed in a fast-paced sales environment. I'm highly proficient at outbound calling to engage prospective clients, skillfully generating interest in products and services, and consistently scheduling qualified appointments. A core strength is my ability to build rapport and maintain professional communication to significantly increase lead conversion and strengthen client relationships. I also ensure the sales pipeline runs smoothly by managing and accurately updating CRM records, which guarantees seamless coordination between sales and outreach efforts.

As a Digital Marketing Virtual Assistant, I've developed a comprehensive set of marketing skills. I specialize in creating and scheduling engaging social media content across Facebook, Instagram, and LinkedIn, successfully driving consistent audience growth and engagement. I am a creative asset, designing eye-catching graphics and assisting with video editing to boost brand visibility and conversion rates. Crucially, I'm data-informed—I conduct keyword, market, and competitor research to build and refine digital marketing strategies, ensuring every campaign is optimized for performance and success.

My role as a Customer Service Representative provided me with a strong foundation in relationship management and achieving measurable goals. I was directly responsible for a 25% increase in qualified leads by engaging potential donors to accurately assess their interest and capacity. I excel at crafting persuasive and professional communications that effectively enhance donor engagement and improve overall response rates. Finally, I have proven my ability to collaborate effectively by working closely with sales and fundraising teams to ensure seamless lead conversion, all while maintaining the highest standard of strict confidentiality.

My combined experience demonstrates proficiency in:

• Sales & Business Development: Outbound calling, appointment setting, lead qualification, and CRM management.
• Digital Marketing: Content creation (graphics/video), social media management, strategic market research, and email campaigns.
• Communication & Collaboration: Building rapport, persuasive writing, cross-functional team coordination, and client/donor engagement.
• Measurable Results: I have a direct, documented impact on increasing qualified leads and improving campaign performance.

I'm a versatile professional ready to leverage my diverse skill set to achieve your business objectives.