ASHWANTH. K--
OBJECTIVE
To obtain a position in the computer hardware & networking filed for challenging work to
achieve the greatest height of success by implementing my knowledge with the best of my efforts.
WORK EXPERIENCE
1. SYSTEM ADMINISTRATOR- AMANA TOYOTA (Authorized Dealer of TOYOTA MOTOR Cooperation) KERALA, INDIA
2014 November- Present
Duties and responsibilities:
• Ensure Hardware, Software, and Network operations are efficient & Trouble free
• Ensure internal and external E-mails are working properly
• Managing User accounts using Active Directory
• Outlook configuration/troubleshooting Exchange/POP/SMTP
• Improve the dealer software usage level
• Ensure dealer software’s are available to all users
• Regularly provide either on-site or remote support to end users
• Analyze and Plan for hardware & Software upgrades if necessary
• Analyze system related problems & solve them at the earliest
• Interact with other departments and users to clarify their doubts
• Managing and monitoring Cyberoam Firewall
• Ensure latest Anti-Virus updates are available in all systems & try to establish
automatic updates if possible
• Also responsible for supervision of backup and disaster recovery operations.
• Maintain infrastructure & LAN network
• Troubleshooting LAN related issues
• Ensure & troubleshoot Broadband connectivity in co-ordination with BSNL and RELIANCE
• Ensure Wi-Fi connectivity
• Remote support for branches via Ammy Admin & Team viewer
• Increase efficiencies, technical ability and interpersonal skills
• Perform routine server monitoring and performance benchmarking
• Monitor and remove virus, spyware, and other non-authorized software
• Report to the Director & General Manager
• Communicate unresolved hardware & software problems to Head Office or Service providers
to get it rectified
• Any other duties and responsibilities assigned by the management time to time
2. CUSTOMER SUPPORT ENGINEER - Kites Info systems
October 2013 – November 2014
Responsible for the installation and maintenance of IT equipment including printers, scanners,
workstations & Servers. Supporting customers using remote access technologies and also by visiting
client sites.
DUTIES
➢ Diagnosis of desktop, application, networking and infrastructure issues Troubleshooting PC’s,
laptops
➢ Responsible for supporting: Windows XP/Vista/Windows 7/8, Office 2003 and
➢ 2007, Windows Server, Small Business Server 2003/2008, DNS/DHCP, TCP/IP, Ethernet
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Experience of supporting a wide and varied client base
Providing 1st/2nd line support to users.
Assisting the network manager with support requests
Installing and operating Windows desktop and server operating systems
TCP/IP networking and hardware maintenance and repair
Travelling to client sites to help with installs, deployment, and troubleshooting
Configuration and testing of any new hardware and software
KEY SKILLS AND COMPETENCIES
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Excellent customer facing, communication and rapport building skills
Thorough understanding of computer and networking concepts
Able to prioritize in a complex, fast-paced environment
Willing to work flexible schedules / shifts
3. SYSTEM ADMINISTRATOR-Logic Software Solutions
April 2013 – October 2013
Responsible for assisting with the day to day running of Institutional IT Systems Setup.
DUTIES:
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Installation and maintenance of all systems ranging from desktops to Server.
Building, configuration and troubleshooting of server and desktop hardware.
Maintaining maximum availability of supported services for users.
Ensure adequate antivirus protection & solutions are maintained and updated.
EDUCATIONAL QUALIFICATION
Course
Master of Science In
Information Technology
Bachelor of Science in
Information Technology
PLUS TWO
Institute
Sikkim Manipal
University Directorate
of Distance Education
Sikkim Manipal
University
Sikkim Manipal
University Directorate
of Distance Education
Sikkim Manipal
University
Wales College, Kannur
SSLC
Chovva Higher
Secondary School
University
Year-
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Kerala Board of Higher
Secondary Education
2011
Kerala Board of Public
Examination
2009
COMPUTER KNOWLEDGE
➢ A+, N+, MCITP, CCNA, LINUX
➢ MS OFFICE, SQL
CERTIFICATION
➢ Microsoft Certified Solutions Associate (MCSA)
➢ Microsoft Certified Technology Specialist (MCTS)
➢ Microsoft Certified IT Professional (MCITP)
➢ Microsoft Certification ID: 868337
PERSONAL DETAILS
Name
: ASHWANTH K
Age & Date of Birth
: 20, 25/9/1993
Gender
: Male
Nationality
: INDIAN
Marital Status
: Married
Religion
: HINDU
Permanent Address
: MODON HOUSE,
KUTTIKAKKAM PO,
KANNUR, KERALA
PLACE: KANNUR
Date: 05/05/2021
Sign: ASHWANTH
