Ashok Gopinath menon
Customer Support Professional
Contact
PHONE:- /-
EMAIL:-Hobbies
Cooking
Networking
Reading
Travelling
Languages :
Hindi – Read, Write, speak
English- Read, Write, speak
Malayalam – Speak, Read
Sanskrit
Read, Speak and write
Kannada – Manageable
Date Of Birth – 29/05/1963
Your Dost – part time online counsellor (2020 July – present):-
Working as online counselor. Handling family issues, sexual problems and career counseling.
Objective
To pursue the passion of customer support
EDUCATION
B.Sc.; PGDPR; P.G Diploma in Counseling and Family Therapy (pursuing from IGNOU); Certificate Course in Psychology from Monash University, Australia.
WORK EXPERIENCE
HP Inc- Quality Analyst (lateral)
2017 September – 2020June
Analysis of live calls with the customer.
Feedback to agents.
Deep dive analysis on all the hygiene.
Report generation on non-promoters and promoters
Initiating reward mechanism for achievers.
HP Inc- Premium Chat support-
Supported US customers through chat. Supported premium products of PC, viz; gaming desktops and laptops.
HP Inc- Tech Support
Leadstream – 2007 November – 2015 April
Handled specialized calls on printer support
HP Inc- Tech Support
Printer Support
2007 January –2007 November
Handling calls of HP printers.
ITC –Tech Support
2004 June – 2006 December
Loay Oman {Sales supervisor}
1990June– 2004 January
Inventory management.
Managing the sales team, setting up of target. Liasoning with government and corporate institutions.
SKILLS
