Ashish sharma

ASHISH SHARMA 19, Heaven Park, Ramdevnagar, Satellite Road, Ahmedabad, Gujarat, India (M- (@)-(Skype) ashishaks2009 Career Objective To succeed in an environment of growth and excellence a job which provides me job satisfaction self development and help me to achieve personal as well as organizational goal. Personal Summary: A creative and inventive thinker, who craves a challenge and who is not afraid to work outside his comfort zone. In total have experience of 15+ years in different verticals i.e. 10+ years of experience in Training /Operation/Quality, 3+ years of experience in Business development, 2+ years of experience divided into Sales, Marketing, Recruitment and Hospitality. Possesses impeccable communication and excellent interpersonal skills along with a strong understanding of sourcing techniques. Core Competencies     Delivery Management Business Development Client Management Project Management     Training Management Team Management Market Research Exceptional presentation skills Professional Experience Market Research - Innate Research Services Pvt. Ltd. - November 2016 – Till date Senior Manager – Operations & Business Development My Roles and Responsibilities:      Business Development - To prospect new clients by networking, cold calling and other means of generating interest from potential clients. Plan branding and marketing strategy of the company. Strategic Planning – Plan, develop and deliver company’s strategies for operations (Project commencement, execution, delivery), Human Resource, Team management. Defining quality parameters. Team Management – Handling the team which includes Project Manager, Process Managers, Supervisors and Interviewers. Monitoring the workflow activities, ensuring the monthly performance team to be circulated on the floor. Finalize motivation factors for the team, 1 on 1 briefing with the team. Identify top performers and non performers. Take 1 on 1 session with non performers and indentify loop holes. Rewards and recognition, Appraisal of the team members. Oversee personal development planning process including communication skills - Soft Skills Training and improving secondary skills, also the team training, maintained level of motivation with the team and final recruitment. Project Management - Coordinating research operation. Manage project from commencement till delivery. Monitor day to day activities of the company. Manage day-to-day project-related inquiries, ensuring timely response and insight. Strong attention to detail and ability to multi-task when working towards deadlines. Oversee internal and external vendor activities including data collection. Project Delivery – Directed and managed project development from commencement till end. Determine the frequency and content of status reports from the project team, analyze results, and troubleshoot problem areas if required. Proactively managed changes in project scope, identify potential crises, and devise contingency plans. Identifying and resolve issues and conflicts within the project team. Also, Identifying and manage project dependencies and critical path. Ensuring competitive quality and authentic data delivery to the client by following defined quality parameters. Market Research - Prolific Research Services Pvt. Ltd. - November 2011 – October 2016 Head of Operations / Trainer My Roles and Responsibilities:              Responsible for handling the Operation/Quality/Training/ Secondary Teams Responsible for maintaining SLA’s and Team targets Maintained and prepared various types of Team Reports as per client needs Training on Soft skills Survey and Product training Secondary Training Assisting in Recruitment Team management Business development Client Management Coaching & counseling the agents on Voice and Accent, Skills and Product Making various reports which included production report, attendance report, interviewer’s performance report, assign weekly targets and keep a check on that. Market Research Surveys/ Customer Satisfactions Survey / NPS Surveys Market Research - Mile Research Services Pvt. Ltd. - March 2011 – October 2011 Operations Manager / Trainer My Roles and Responsibilities:           Responsible for handling the Operation/Quality/Training/ Secondary Teams Responsible for maintaining SLA’s and Team targets Maintained and prepared various types of Team Reports as per client needs Training on Soft skills Survey and Product training Secondary Training Assisting in Recruitment Team management Business development Client Management Education - Shree eduServe Pvt. Ltd. - August 2010 - March 2011 Regional Manager (Gujarat & Maharashtra) My Roles and Responsibilities:         Responsible for developing and identifying new franchise network across Gujarat and Maharashtra regions. Building Brand value of organization. Developing new franchise by planning and organizing, Meeting with exclusive investors / seminars and bringing strong insight to the task of creating new franchise . Work on generating inquiries, coordinate and follow up with leads till final closure. Designing and Presenting different proposals, aligning meetings with prospective lead and providing them full support till sign the agreement. Explaining business model to every potential investor, giving them franchise related information, sending them the proposals, taking follow-ups and referrals for further leads. Providing training to field sales team for ensuring optimum performance for all operational sales related issues. Managing and monitoring day to day operation process of existing franchises. 2|Ashish Sharma  Introduced improvements in business strategies based on customer feedback. Education - British Academy - February 2010 - August 2010 Business Development Manager My Roles and Responsibilities:            Business Development - To prospect new clients by networking, cold calling and other means of generating interest from potential clients. Plan branding and marketing strategy of the company. Forecast future trends and orient strategies to capture maximum benefits. Coordinate with sales executives to better align company goals and tactics. Motivate team members and junior staff to exceptional performance. Experienced in enhancing market penetration, business volumes and growth by selling Managing existing franchises Communicating various schemes/offers to Franchise for enhancing performance. Building Brand value of organization. Managing and monitoring day to day operation process of franchises. Gathered customer needs and worked with product development teams to implement changes based on feedback. Potential partners to secure franchising opportunities HR Services - Shubh Career Solution - April 2009 – February 2010 Business Development Director / Sr. Recruiter / Trainer My Roles and Responsibilities:  Business Development – To prospect new clients by networking, cold calling and other means of generating interest from potential clients. Ensure ample amount of work on the floor.  Team Management – Handled the team of 5 Recruiters. Identified loop holes in lack of performance and rectified the same. Team training as per the requirement. Team motivation whenever required. Daily team briefing. Weekly target distribution and keeping a check list of the same. Analyze performance report weekly. Rectified the errors where required and have helped the team to understand how to recruit through different job portals combined with utilizing existing candidate relationships and referrals, along with various Internet sourcing techniques BPO - JP Management Services Pvt. Ltd. - July 2008- April 2009 Client Service Manager (German Clients) and Trainer My Roles and Responsibilities:        Efficiently handled day to day business needs of German clients with regards to new and existing projects. Was involved in end to end sales process. Proactively mitigated and resolved customer impacting issues before the customer detected them. Efficiently imparted training to the customer on the portal. Took care of any business related or semi technical issues directly and coordinated Customer Care team to get any kind of complex technical issue resolved for my accounts. Maintained SLAs for the customer Also had second profile with the company of Soft skills trainer. 3|Ashish Sharma BPO/KPO - Styx Info soft Pvt. Ltd. (Azure) Ahmedabad - April2004 – Oct. 2007 Quality Manager / Trainer and German Specialist-Market Research Azure is one of the largest Market Research support services in India, having more than 15 years of experience in IT, BPO and IT enabled services. The profile included imparting quality coaching and Trainings to Trainees, Agents, Team Leads and Fellow Managers, on the shop floor to ensure customer satisfaction and business development. My Roles and Responsibilities:  Designing and Implementation of Training materials and strategies concerning to trainings.  Coordinating with "Operations" departments to identify and address business specific training needs of the agents.  Coordinating with operations team leaders in directing their focus on Key Result Areas of the Process and assisting them in improving performance level of the agents.  Accountable for reducing the Reject ratio, hence improving the productivity on the floor and reducing the cost.  Designing standard scripts to be followed by the agents taking calls to ensure consistency of communication.  Coaching & counseling the agents on Voice and Accent, Skills and Product in terms of their current performance, to improve the same.  Responsible for recruitment of Agents on the shop floor and Quality.  Keeping track of any complaint received against any associate & ensuring appropriate action as necessary.  Ensuring timely reporting of reports to the delivery team and the Client.  Have managed the lead generation and call back- confirmation team as well. Education - Global Education Centre Ahmedabad - March 2003 -March 2004 Sales and Marketing Manager Have worked as information and media manager in global education centre which is an accredited centre of University of Cambridge local examinations syndicate (ULCES) UK. Hospitality - Dodsal Corporation Pvt. Ltd. (Pizza Hut) Ahmedabad - Jan. 2001-Feb. 2003 Customer Service Executive   Was responsible for the smooth functioning of the operations during the shift. / Handling guest complaints. Generating reports and sending them to the higher management. Academic qualification- Done P.G.D.C.A. from St. Xavier’s computers, Ahmedabad. Graduate in Bachelors of Arts, main Economics, Ahmedabad. H.S.C. passed from Schoental Schule, Germany. S.S.C. passed from Schoental Schule, Germany. Hobbies Music and Internet surfing. Languages known Hindi, English, Punjabi, Gujarati and German. Computer knowledge Have knowledge of web designing (Photoshop), MS office (PowerPoint, Excel, Word) and Strong knowledge of Internet/ secondary research. Achievements:       Have done couple of Market Research Projects – Store Check - in Frankfurt - Germany and Paris - France. Attended a training on Leadership & Team Handling Skills by Training & Learning Systems Have successfully completed Enhancement Management Training. Have successfully designed Market Research training module incl. Soft skills. Have successfully completed The online marketing fundamentals - Google. Have successfully completed Startup India learning program - Upgrad. 4|Ashish Sharma