Ashfaq Shaikh

Welcoming guests to the hotel in a polite, friendly and helpful manner.

 Dealing with late arrivals and assisting with early check-outs.

 Check out departing guests using the hotel’s accounting system.

 Taking payment from guests in the form of cash or credit cards.

 Answering telephone inquiries promptly & professionally & transferring calls on.

 Arranging for brief tours of the hotels rooms and facilities.

 Operating switchboard and directing calls appropriately.

 Dealing with and resolving customer complaints.

 Completing the night auditing procedures with accuracy and attention to detail.

 Provide information and literature about the hotel in person and via telephone.