Aschalew Tesfaye

Aschalew Tesfaye Date of birth: 21/11/1993 Nationality: Ethiopian (- (Work) Phone number: (- (Mobile) - Gender: Male Phone number: Email address: LinkedIn: https://www.linkedin.com/in/aschalew-tesfaye-ayane-0755bb133/ WhatsApp Messenger: - Address: Addis Ababa, Ethiopia (Home) ABOUT ME Highly motivated and experienced IT professional with 5 years of expertise in QA engineering, IT implementation, data processing, and IT support. Demonstrated success in developing and implementing IT solutions, ensuring software product quality, and delivering exceptional technical support to customers and users. Proven track record of excellence in driving projects to success and enhancing operational efficiency through innovative solutions. A dedicated team player with strong communication skills and a commitment to delivering high-quality results. WORK EXPERIENCE 23/01/2023 – CURRENT Addis Ababa, Ethiopia EKYC (CUSTOMER ACQUISITION PLATFORM) CHAMPION SAFARICOM ETHIOPIA • Provide first line technical support on customer acquisition platform to the to the field teams. • Coach and train the field teams on operational processes/ functionalities supported by the customer acquisition platform. • Create automated tests for key features and collaborate with the team Quality Analyst to ensure any feature developed is fully tested • Actively participate in team agile planning and retrospectives to help decompose problems and continuously improve the team's efficiency and happiness • Provide production support through on-call rotation and availability as necessary for escalation of issues related to features developed by the team • Analyze software defects, security and performance issues in a Linux-based multi-threaded environment • Design, build and enhance features, utilities and tools • Contribute to fixing software defects and improving the performance of features and the quality of code • Liaise with back-office IT support team and other relevant state holders to resolve any platform challenges faced by our field teams. • Log all platform issues in the appropriate systems and engagement with system Engineers to ensure all issues logged are closed and communicated to the team. • Daily reporting on assigned KPIs including platform productivity. • Ensure communication of new system Updates to the team. • Coordinate feedback from all platform users for internal use. • Provide a monthly report on E-kyc device activity and productivity to the line manager. 15/03/2023 – CURRENT Part-Time (Remote) , Germany SOFTWARE TESTER MANAGEMENT 4 HEALTH GMBH (M4H) • Understand business and system requirement specifications, use cases, performance specifications, and interface design documents. • Collaborate with the development team; prepare test plan, test scenarios, test cases and test data based on requirements. • Collaborate with the Scrum Agile team and product owners to develop high-quality testing solutions • Manage, document, track and control all the test scenarios, test cases, and expected results in Azure DevOps • Conduct black box testing, functional testing, integration testing, system testing, data integrity testing, regression testing and end-to-end testing • Develop automated test scripts using automated test tools and manual methods. • Ensures suitable end-user testing (UAT) by coordinating with business requirement analysts. • Troubleshoot and investigate issues discovered during testing and troubleshoot the system to verify the product in an end-to-end environment. • Provide test reports on the system requirements, non-functional and integration testing activities. • Measure and calculate test case coverage using at least one of the following criteria: statement, decision, condition, or Modified Condition/Decision Coverage (MC/DC) code coverage. • Document and analyze test results, creating bug reports, supporting the bug fixing process with summary findings for project stakeholders 14/03/2022 – 02/02/2023 Addis Ababa, Ethiopia QA TESTER II EXCELLERENT TECHNOLOGY SOLUTIONS (CLIENT- SAFARICOM ETHIOPIA) • • • • • • • • • • Review and analyze system specifications. Meet with system users to understand the scope of projects. Execute all levels of testing (System, Integration, Functional and Non-Functional Testing, and Regression Testing). Provide daily reports to Project Leads regarding testing status. Responsible for implementing STLC, Automation testing, and Manual Testing for different web and mobile applications. Execute test scripts and review results. Report bugs and errors to development teams. Interacting with the developers and business users to communicate the defects using Jira, actively participating in replicating the bugs, and performing the regression testing. Executed the QA processes and maintained an exceptional level of quality, efficiency, and effectiveness in the deliverables of each new product and product updates. Reported the defects and problems that occur during the testing process within the bug tracking system. 01/11/2019 – 01/04/2022 Addis Ababa, Ethiopia IT IMPLEMENTER AND SUPPORT SPECIALIST PROFESSIONAL ELECTRONIC DATA SYSTEMS (PEDS) PLC • Lead or Support all aspects of customer IT Implementation. • Define detail project Implementation plans. • coach and prepare customers for successful rollouts of the application, ensure effective transfer of information learned in training to the work environment. • Diagnosis, research and analyze customer issues and requests. • Develop, track and report key Implementation progress metrics. • Prioritizing and escalating issues when needed and keeping customers informed of progress. • Work with third-party vendors when issues traverse multiple systems. • Supports and maintains the end-user environment. This involves setting up new hardware, responding to virus alerts, installing and troubleshooting software including updates, conducting tests. • Diagnose and resolve technical hardware and software issues for the Client. • Travel to regions for training end users on the software post-deployment. • Demonstrate strong customer service skills and client orientation. • provide necessary IT training sessions to clients • Provide ongoing support and assistance to end users. • Give Remote Support to end-users. 10/08/2018 – 01/07/2019 Gambella, Ethiopia DATA PROCESSING (REGISTRATION ASSITANCE) REFUGEES AND RETURNEES SERVICE (RRS) • I am responsible to perform all activities related to Data Processing. • I am tasked with updating biodata of the refuge and taking biological personal identify of the refuge by using proGress database and BIMS(Biometric Identification Management System) software. • Update refuge data in ProGres databases. • Respond to Queries from asylum seekers and refuge regarding UNHCR's registration procedure and their rights and entitlements. • Capture the data as per the countrywide registration data set. • Conduct registration interviews in accordance with local SOPs and registration standards. • Verify the identity of the case with bio-registrar and Bio-metric Identification Management System- BIMS software before the Interview. • Maintain accurate and up-to-date records and data related to all individual registration cases. • Collaborate with protection staff and/or partners in the delivery of assistance and programming including the provision of identity and entitlement documentation. • Assist in the data cleaning of beneficiary data processing. • Perform other related duties as required. EDUCATION AND TRAINING 01/10/2014 – 04/07/2018 Wolkite, Ethiopia BACHELOR SCIENCE DEGREE IN INFORMATION TECHNOLOGY Wolkite University Address Wolkite , Gurage, Wolkite, Ethiopia Website https://wku.edu.et 05/10/2017 – 23/06/2018 Wolkite University, Ethiopia HCNA ROUTING AND SWITCHING : ENTRY COURSE AND INTERMEDIATE COURSE Huawei Networking Academy : Wolkite University 01/10/2015 – 30/06/2016 Wolkite University, Ethiopia IT ESSENTIAL (PC HARDWARE AND SOFTWARE) Given in wolkite university CISCO Networking Accademy 20/05/2022 CI/CD FOR BEGINNERS Simplilearn Address Online Website https://lms.simplilearn.com/ PROGRAMMING FOUNDATIONS: SOFTWARE TESTING/QA LinkedIn Learning Online, Ethiopia LEARNING ITIL Linkedin Learning Website https://www.linkedin.com/learning/ Online, Ethiopia SOFTWARE PROJECT MANAGEMENT FOUNDATIONS Linkedin Learning Website https://www.linkedin.com/learning/ Online, Ethiopia IT PROJECT BUDGET AND COST MANAGEMENT Udemy Website https://www.udemy.com/ Online, Ethiopia COMPTIA PROJECT Udemy Website https://www.udemy.com/ PROJECTS 11/2019 – 03/2022 ERP Software As an ERP Software Tester and Implementer, I oversaw comprehensive testing levels and collaborated closely with developers and business users to ensure defect communication and regression testing using Jira. Specializing in testing a web-based property management system, I managed various functionalities and provided remote support via tools like TeamViewer and AnyDesk. Additionally, I conducted post-implementation testing, developed tailored testing processes, delivered training sessions, and contributed to refining implementation best practices. Moreover, I provided ongoing support to end-users, both remotely and physically, ensuring smooth operations post-implementation. 04/2022 – CURRENT Electronic Know Your Customer (Ekyc) App and Web As a QA Tester II for the eKYC App and Web project, I meticulously reviewed system specifications, collaborated with users to understand project scopes, and executed comprehensive testing including System, Integration, Functional, Non-Functional, and Regression Testing. I provided daily progress reports, implemented STLC, Automation, and Manual Testing, and reported bugs promptly to development teams. Working closely with developers and users, I ensured effective defect communication and regression testing, maintaining high-quality standards throughout. Additionally, I conducted performance testing, contributing to product reliability and performance enhancements. 04/2022 – 02/2023 Case Management System As a QA Tester II for the Case Management System project, I conducted thorough testing across all stages including System, Integration, Functional, Non-Functional, and Regression Testing. I collaborated with stakeholders to understand project requirements and provided regular updates to project leads. My responsibilities included implementing testing methodologies, executing test scripts, and reporting bugs to development teams. I actively participated in defect communication, replication, and regression testing processes. My contributions ensured the delivery of a high-quality and reliable system to end-users. 04/2022 – CURRENT Customer Relationship Management System(CRM) In my role as a QA Tester II for the CRM Project, I meticulously conducted testing activities spanning System, Integration, Functional, Non-Functional, and Regression Testing phases. Collaborating closely with stakeholders, I ensured a deep understanding of project requirements and objectives. I provided regular updates to project leads, implemented testing methodologies, executed test scripts, and reported bugs promptly to development teams. Active involvement in defect communication, replication, and regression testing processes guaranteed the delivery of a robust and reliable CRM system to meet user needs. 03/2023 – CURRENT Technical Assistance to develop Health Insurance Information System platform for the Ethiopian Health Insurance Agency (EHIA) As a Software Tester providing technical assistance for the development of the Health Insurance Information System platform for the Ethiopian Health Insurance Agency (EHIA) Project, I played a crucial role in ensuring the system's reliability and efficiency. My responsibilities included executing various testing levels such as System, Integration, Functional, Non-Functional, and Regression Testing. Additionally, I collaborated closely with developers and stakeholders to comprehend project requirements thoroughly. Through meticulous testing, bug reporting, and regression testing, I contributed to the delivery of a robust and user-friendly platform tailored to the specific needs of the Ethiopian Health Insurance Agency. LANGUAGE SKILLS Mother tongue(s): AFAAN OROMO | AMHARIC Other language(s): UNDERSTANDING ENGLISH Listening Reading C1 C2 SPEAKING WRITING Spoken production Spoken interaction C1 B2 C2 Levels: A1 and A2: Basic user; B1 and B2: Independent user; C1 and C2: Proficient user DIGITAL SKILLS Word press Microsoft Office Microsoft Word, Power Point, Word Press Team-work oriented DecisionSoftware Testing Life Cycle (STLC) CI / DevOps Devops Agile (Scrum & making Windows, MacOS, Linux(wsl) Kanban) CI/CD (Gitlab CI) Search Engines Microsoft Office365 Global Administrator Office365 (Exchange Online OneDrive Teams) Microsoft Office package: Microsoft Word, Excel, PowerPoint, Access Microsoft Office (Outlook, Excel, Word, PowerPoint) COMMUNICATION AND INTERPERSONAL SKILLS Excellent Communication and interpersonal skill. ORGANISATIONAL SKILLS Skills • Leadership, Attention to detail, Technical skill, Problem-solving skill, Ability to work effectively, excellent team Work Skills, and Customer Service. • Ability to produce high-quality work under pressure & cope with deadlines. • Good analytic and organizing skills. • Self-Initiated at work. • Continuous learning • Good oral, written & presentation skills • Critical thinker – going (and thinking) above and beyond that task at hand. Technical skills & Abilities • Software Development Life Cycle (SDLC) • Agile Software Development Methodology. • DevOps • CI/CD • Testing Tools & Techniques: Jmeter, Selinium, Postman etc. • Defect Tracking & Test Case Management Tools. • Database: SQL Server Database and MySQL • Server: Windows Server and Ubuntu Server. • Operating System: Ubuntu and Windows RECOMMENDATIONS Tewodros Wakjira Project Manager • Project Manager, Team Leader and Software Developer at Management 4 Health (M4H) Email- Phone (- Yohanis Shiferaw Project Coordinator • MBA ,Project management and IT Project Coordinator at PEDS Software Company Email- Phone (- Kirubel Dereje Software Developer • Senior Software Developer at Excellerent Technology Solutions and PEDS Software Company Phone (-