Arvy Mae Gudes

ARVY MAE GUDES EXPERIENCE Local E-commerce Account 2023 - 2025 Six Eleven Global Services and solutions Inc. Handled 100 daily customer chats and emails for orderrelated concerns, such as tracking, returns, and refund processing. Assisted users with payment issues, voucher use, account access, and basic app navigation. Maintained high accuracy and compliance with handling procedures, ensuring quality and customer satisfaction. Worked in a fast-paced environment while consistently meeting KPIs for resolution time and service quality. CONTACT  Davao City, Philippines  -  -  January 30, 2005 OBJECTIVE Detail-oriented and service-driven professional with experience in customer support (voice and non-voice) and basic marketing. Seeking a Virtual Assistant role where I can apply my skills in communication, task management, and client support to help businesses operate efficiently and deliver excellent service. SKILLS communication skills Problem solving and Flexibility Ability to handle pressure Knowledge Retention and Recall Speed and Efficiency Emotional Stability Team Player Organizational Ability Active listening Customer Service INTERESTS Reading Photography Volunteering Writing Martial Arts Customer Representative Telecom/Service Voice Account Six Eleven Global Services and solutions Inc. Handled 80–100 daily voice interactions, including inbound calls and outbound follow-ups. Assisted clients with service inquiries, billing concerns, technical issues, and order support. Achieved KPIs for call handling time, resolution accuracy, and customer satisfaction. Maintained strict adherence to client protocols, quality assurance standards, and data privacy compliance. Marketing Executive 2022 Assisted in the setup and launch of branded food cart franchises for clients. Handled client communications and inquiries to support franchise sales. Executed local marketing initiatives, including events and promotional activities. Contributed to customer engagement efforts across various sales channels. EDUCATION Ananda Marga Special Academic Institution - University of Southeastern Philippines - Humanities And Social Sciences Bachelor of Science in Economics