Arvy Mae Gudes

I am a hardworking and adaptable individual with a diverse background in customer service, marketing, and the food service industry. With over three years of experience as a service crew member, I have developed strong interpersonal and time-management skills. Working in a fast-paced environment taught me how to multitask effectively, stay organized, and communicate clearly with both customers and team members. I consistently maintained a positive attitude and provided excellent service, even during high-pressure situations.

My two years in the BPO industry strengthened my communication skills even further. I handled both voice and non-voice tasks, assisting clients with their concerns and offering effective solutions in a professional and timely manner. This experience improved my ability to stay calm under pressure, pay attention to detail, and manage different systems and tools to support client needs. I also learned how to follow scripts, use CRM tools, and meet strict KPIs and deadlines.

Additionally, I have one year of experience as a marketing executive. In this role, I was involved in creating social media content, helping with promotions, and supporting the marketing team with research and simple campaign tasks. This gave me basic experience using digital platforms like Facebook, Instagram, Canva, and Google tools. I became comfortable working with visual content, scheduling posts, and supporting brand communication strategies.

Now transitioning into freelancing and virtual assistance, I bring with me a solid foundation of customer service, task management, and social media familiarity. While I may not have formal admin experience, my roles have taught me to be reliable, quick to learn, and detail-oriented. I am currently enhancing my skills by exploring tools like Google Workspace, Trello, and Canva to better support clients remotely.

I am excited to offer my skills to businesses or professionals looking for a dependable virtual assistant or freelance support. I value clear communication, consistency, and doing tasks right the first time. I am confident in my ability to provide high-quality service, whether it’s data entry, email handling, social media support, or customer interaction. My goal is to keep learning, grow with each opportunity, and help clients succeed with efficiency and care.