Arvindkumar Sankar

Arvindkumar Sankar, Team Lead Belfast(Open for relocation), -,- LINKS LinkedInn PROFILE Results-oriented IT professional with 6+ years of experience in cloud infrastructure, application support, and system optimisation. Expert in managing Azure and AWS environments, ensuring high availability, security, and performance. Adept at troubleshooting, scripting, and automating workflows to reduce downtime and boost efficiency. Proven ability to lead teams, deliver scalable IT solutions, and drive innovation in dynamic environments. Strong foundation in network security, ERP systems, and business analytics. Committed to leveraging technology to solve complex problems and support business growth within the ever-evolving IT landscape. E M P L O Y M E N T H I S TO RY Jul 2024 — Sep 2024 IT Analyst, Capita Belfast, UK Implemented IT help-desk systems and tools, resulting in a 65% improvement in IT support response time. Monitored system performance to identify and address potential issues before they impacted customers Collaborated with cross-functional teams to identify and resolve data-related issues, resulting in a 25% improvement in data accuracy Documented IT processes and procedures, allowing for faster on-boarding of new employees May 2020 — Jan 2024 Team Lead, Customer Analytics India PVT LTD Chennai, India Provided leadership, guidance, and mentorship to a team of 9 software engineers, resulting in a 55% increase in productivity Developed and maintained a comprehensive project plan that tracked progress against deadlines and budgets Developed an automation solution that identifies and resolves system outages and performance issues Implemented automation processes that reduced manual tasks by 80%, allowing for faster deployment of new cloud resources Created a dashboard that visually represented key business metrics in real-time, allowing for quick and informed decision-making by management Feb 2020 — May 2020 Senior System Engineer, NIIT Technologies Chennai, India Troubleshot and resolved complex technical issues, resulting in a 75% resolution rate within a hour Developed and implemented policies and procedures for end-user support Installed and configured virtualisation software to allow for cost-effective resource sharing Investigated and identified the root cause of customer issues and provided detailed reports to stakeholders Developed a process for tracking customer issues and their resolutions, resulting in improved customer support processes Developed a knowledge base of common customer issues and their solutions resulting in 70% of work downtime Nov 2017 — Feb 2020 System Engineer, Infosys ltd Bengaluru, India Developed and implemented a comprehensive backup and recovery plan that ensures data integrity and availability in the event of a disaster Created a monitoring and alerting system that allows for early detection of system and application issues Analysed system logs and metrics to identify potential performance bottlenecks and to troubleshoot issues Deployed, monitored, and maintained system updates and security patches ensuring the environment was secure and up-to-date Created a dashboard that visually represented system performance metrics, allowing for quick and informed decision-making by management Resolved user requests and issues within SLA times, resulting in a customer satisfaction rate of 99% Designed and implemented secure and scalable network solutions for banking clients, improving network performance by 25% E D U C AT I O N Sep 2022 — Sep 2023 Master's Degree in Business Analytics, Queens University Aug 2013 — Apr 2017 Bachelor's Degree in Computer Science and Engineering, Anna university SKILLS ITIL & Service Management Knowledge Data Analytics & Business Intelligence Belfast, UK Chennai, India Cloud Computing Problem Solving & Troubleshooting Monitoring & Observability Scripting & Automation INTERNSHIPS Jan 2017 — Aug 2017 System Engineer Trainee, Infosys ltd Mysore, India Completed comprehensive training in Python, SQL, Data Structures, and Web Technologies as part of Infosys’ rigorous foundation program. Gained hands-on experience with software development lifecycle and project deployment using agile methodologies. Worked on debugging, code optimisation, and creating user-friendly UI components as part of internal capstone projects. Collaborated with cross-functional teams to deliver high-quality software modules within tight deadlines. Demonstrated strong analytical and troubleshooting skills, consistently meeting performance benchmarks during assessments and live sessions.