Arvin L Magaway

Arvin Lastimosa Magaway 5/9/2018 Consuelo Village, Basak, Mandaue City 6014 --www.arvinoids.com EXPERIENCE Worldwide Level 3 Solutions Engineer | L e x m a r k R e s e a r c h a n d D e v e l o p m e n t C o r p o r a t i o n December 2013 – Present Interact with product engineers to resolve product-related or environment-specific issues that are reported by the lower tier support. Also facilitates in information dissemination through trainings, article creation, and examinations. Also heavily involved in process improvement projects that require presentation to and interaction with stakeholders. Product Specialist | L e x m a r k R e s e a r c h a n d D e v e l o p m e n t C o r p o r a t i o n January 2010 – December 2013 Support for Tier 1 agents for product specific software issues, including driver installation on home and enterprise environments, wireless and wired connectivity setup, embedded solutions, mainframe and UNIX/Linux terminal printing, and other related issues. Also involved in process improvement projects and other key initiatives. Subject Matter Expert | e T e l e c a r e G l o b a l S o l u t i o n s June 2007 – December 2008 Support for Tier 1 agents on issues related to consumer VoIP installation and service. EDUCATION MSU – Iligan Institute of Technology June 2000 - March 2005 Bachelor of Science in Electronics and Communications Engineering CERTIFICATIONS Cisco Certified Network Associate Routing and Switching (100-120) Microsoft Certified Solutions Associate Microsoft Windows Server 2012 (70-410, 411, 412) CompTIA Security+ Exams SY0-401 OR SY0-501 Arvin Lastimosa Magaway SKILLS  Highly skilled in problem-solving and troubleshooting customer issues as required in my current role.  Basic knowledge in PHP, JavaScript and Java programming, including simple programming from scratch and reading debugging outputs to determine the cause of errors.  Equipped with the soft skills needed for an excellent customer experience.  Server administration including, but not limited to Virtualization, Domain Administration, Active Directory, DNS Service, and other server-related products, especially from Microsoft.  Knowledge on open source software, mainly on Linux administration and applications, with experience in working with several distributions such as Ubuntu, Fedora, Mandriva, and OpenSUSE, including their shell or terminal interfaces.  Experience in working with enterprise systems not only from Microsoft, but also with UNIX/Linux systems like Red Hat, SuSE, Debian and CentOS to provide services such as MySQL, LDAP, Samba, SMTP (postfix), HTTP (Apache), Tomcat, etc.  Use of web interfaces to simplify server administration from remote locations, e.g. Webmin, phpMyAdmin, SWAT (for Samba), CUPS (For printing).  Knowledge on website design, administration, HTML coding and scripting with PHP and MySQL.  SQL database administration through GUI or the console.  Networking using wired and wireless infrastructures, including firewall, port and TCP/IP configurations.  Familiarity with practical problem solving and process improvement projects, e.g. Kaizen events, Sixsigma projects, LEAN, etc.  Expert knowledge on print management, document imaging, embedded solutions, and similar products.  Expert in voice and chat/email communications (especially in English) with customers as part of my current role. Page 2