Arturo Benjamin Bondad

 Arturo Benjamin B. Bondad Block 15, Lot 16, Amaia Scapes, Arnaldo Highway, Brgy. Santiago, General Trias, Cavite, Philippines-- ================================================================================= PROFESSIONAL SUMMARY Nursing graduate with strong customer service experience. Acknowledged for excellent empathy and problem abilities. Also knowledgeable in data entry and management. Seeking to begin career with an entry-level position in a respectable company. ================================================================================= SKILLS Keen Attention to detail Customer service Tier 1 Technical support (telecommunications) Documentation and reporting Excellent communication abilities Issue resolution Multi-tasking Problem-solving abilities ================================================================================= WORK EXPERIENCE Data Generalist / Appointment Scheduler TaskUs Inc., Imus, Cavite, Philippines August 2018 – January 2019 -Providing phone and email support to schedule pick-up and deliveries. -Monitoring shipment progress; using standard process and internal tools to troubleshoot and problem solve within tight deadlines -Scheduling appointments via phone, email, and online systems/portals -Inputting data into a variety of online platforms Email Support Representative TaskUs Inc., Imus, Cavite, Philippines January 2015 – July 2018 - Provides quality Customer Service via email for a start-up telecommunications company - First level of technical support including device replacements and warranty processes -  Assist in retaining/canceling accounts and also provide downgrade options Entertainment Media Analyst TaskUs Inc., Imus, Cavite, Philippines March 2014 – December 2014 - Search for online articles about films  - Collate all articles and categorize each per major production company - Helps in determining blockbuster revenue projections based on the amount of articles collated - Collect movie reviews whether it is a hit, a miss or mixed Content Moderator TaskUs Inc., Imus, Cavite, Philippines December 2013 – February 2014 - Screen care providers through Care.com by posting jobs, searching, messaging, phone screening, screening references, and performing online background checks - Create profiles to send to families with organized analysis of the care providers they will be interviewing - Follow up with families to answer questions, provide guidance & solicit feedback during and after hiring process - Work closely with remote and in-house Care Specialists to ensure clients are receiving the best-in-class service Customer Service Representative Startek Phil., Quezon City, Philippines December 2011 – December 2012 - effectively address customer complaints such as refund, charge disputes, technical issues, transfer of billing responsibilities, account suspensions/cancellations, etc. - Assist in replacing phones which are still under warranty - Assist in locating nearby stores or service centers for customers -Explain bill contents and assist in processing automatic payment enrollments ================================================================================= EDUCATION University of La Salette, Santiago, Isabela, Philippines Bachelor of Science in Nursing, April 2006 University of La Salette, Santiago, Isabela, Philippines Master of Science in Nursing, April 2009