Arthur Lewanika

Arthur Lewanika Tel:- Email: - London Personal Statement A hard working and energetic IT Administrator and security professional with over 15 years’ experience. Possesses great multi-tasking skills, and analytical skills. Provide timely and friendly support to colleagues within the organisation onsite or at remote location in person through a range of communication tools face-to-face, via email or by phone. Industry Qualifications and Training Google Data Analytics- Google (2021) Google IT Support Professional Certificate- Google (2021) MSc – Information systems management (ICT)- University of Bedfordshire (2016 – 2017) The Database Development Life Cycle Certificate -The Open University (2018) Google analytics certificate- Google(2017) Diploma in Web Development and Marketing - Alison Distant Learning (2017) Diploma in Statistics - Alison Distant Learning (2017) PGCE – Business Information Systems-University of East London (2013 – 2015) BSc (Hons) Business Information Systems- University of East London (2008 – 2009) Higher National Diploma Business Information Technology – University of East London (2005 – 2007) Level 2 Diploma - ICT – Newham College of Further Education -) Skills Summary Excellent communication skills, good Interpersonal skills, Professional customer telephone call handling skills; outgoing and incoming calls Career History Royal Mail- Warehouse assistant (Seasonal temp) Dec 2021 to June 2022 My main duties include safely moving items and helping delivery drivers with loading items, making sure items have the correct addresses/ labels and checking for any damaged goods before sending to delivery. Helping restock the warehouse as new stock arrives every 20 minutes working at a fast pace to meet tight royal mail delivery times. Once received items are then scanned and separated into different locations separated by postcodes. CMEUK LTD - IT Support Specialist and Administrator 2009 to 2022 Dealing with the general public via phone or face to face in a timely manner Ensuring customer safety with the premises and directing delegates to the training rooms Helped set up IT systems during formative stage of CMEUK an international management consultancy and training firm that provides learning and development services to African public and private sector organisations. Trouble shooting, manning IT service help desk; logging and flagging incidents and resolutions including generating reports. Raising technical problems with management where necessary and engaging hardware suppliers as well as booking/arranging systems and PC health checks. Creating and updating customer records management system, Managing and monitoring IT mailbox. Ensuring business continuity for all users, risk management to avert IT service disruptions. Providing CMEUK branded training materials to facilitators and delegates and saving soft copies to provide delegates during end of course certificate presentations. Regularly designing of company documents, templates, courses flyers, brochures, course materials and responsible for printing, ordering company stationery, software, and hardware. Accompanying CEO to business meetings with clients in the UK and Africa. Uniserve Group (Temp)- Warehouse Database Administrator and IT Support Sep 2017 to Feb 2018 Warehouse Database Administrator for the Blue Inc. “top clothing brand”, part of Uniserve Group; duties include using the company database system to process items that need to be shipped, assigning tasks to warehouse staff. Helping allocate stock within the warehouse and updating new stock on the company database. Incoming call logs and recording. Doing bag searches at end of shift to ensure stock doesn’t go missing, doing regular checks of stock within the warehouse and matching the data to the delivery database. Amazon (Temp)- Warehouse Administrator Jan 2017 to Sep 2017 Sorting orders for delivery at Amazon warehouse, data entry and arranging shipment of goods. Calls and documentation logs into IT system. Incident recording and resolution. Performing regular checks of stock and reporting an missing stock to management. Imison & CO Notaries (Temp)-Office Administrator and IT Support Jan 2016 to Aug 2016 Preparing highly confidential legal documents for legalisation and delivering documents to be legalised by Foreign Office in St. James Park, London and to the consulate for further legalisation if so required. Also provided web design and data entry, database management and manning IT help desk. G4S Security (Temp)- Security Officer 2012 Olympics Apr 2012 to Nov 2012 My duties included: Performing a threat analysis by checking all exits are secure and no intruders are present, helping the general public around the venues and also helping the vulnerable adults with disabilities around the Olympic stadium. Helping VIP guests around the BBC studio ensuring their safety. Business Training Centre IT Database administrator Feb 2008 to Oct 2009 My duties included dealing with queries from the general public via phone or face to face, administrative bookkeeping and contact management I created company website from inception. I also designed the company website to help collect customer data (www.businesstrainingcenter.co.uk). Afiya Trust (Temp) Webmaster and IT Administration) Feb 2005 to Dec 2006 My duties included Producing and sorting vast amounts of printing and inputting details onto the company database system. Updating the Afiya company website on a regular basis as well as producing, printing, and sorting special events letters. Assigned to setup computer systems at Zambia High commission in London upon delivery of new computers for all offices. Installing and running software updates on company pc’s also providing IT diagnostic checks including setting up anti- virus checks software and Upgrading computer hardware Education and Further Training Level 2 Adult Numeracy - Newham College of Further Education (2005) Level 2 Adult English Speaking and Literature – Newham College of Further Education (2005) GNVQ Intermediate ICT– Newham College of Further Education (2003) 10 GSCE ‘s Including Maths, English, Science- Rokeby Boys School (1997 – 2002) Level 1 Customer Service Certificate - Harringay College (2019) SIA security license- Harringay college (2019)