Arthur Lewanika

An IT and security professional with over 15 years’ experience working as IT/ Database Administrator and Website Manager. I have great multi-tasking skills, and analytical skills. Provide timely and friendly support to colleagues within the organisation onsite or at remote location in person through a range of communication tools face-to-face, via email or by phone.

Experienced with handling IT help desk, managing, and timely resolving IT incidents or escalating incidents to management in a timely manner when required. I also have experience in learning and applying new technologies as appropriate, this includes working with cloud technologies such as Microsoft cloud technologies and Google cloud technologies, recently completed a Google Professional IT support certificate, with experience of running a busy IT helpdesk and Google analytics certificate.

I also graduated from University with a MSc in Information Systems Management, Post-graduate Certificate in Business Information Systems, BSc in Business Information Systems, Higher National Diploma in Business Information Systems several professional and Information Communication Technology vocational qualifications. almost other professional IT qualifications which include:

 -Google Data Analytics -

-Google IT Support Professional Certificate

-MSc – Information systems management

-       Google analytics certificate

-       Diploma in Web Development and Marketing

-        Diploma in Statistics

-        PGCE – Business Information Systems

-       BSc (Hons) Business Information Systems

-       Higher National Diploma Business Information Technology

-        Level 2 Diploma - ICT

I have great aptitude in handling and managing windows operating systems across desktops, laptops, tablets, and smart phones as well as experienced with a range of software including Microsoft Office which include Microsoft access, Microsoft Excel, PowerPoint and Word, Photoshop, Adobe document editing. 

My hobbies include web design, database design, music production and document design which includes flyer and brochure designs.

I am currently looking for a full time or part role in customer services or IT related. My previous role was IT management and web deisgn management, my duties included:

-Dealing with the general public via phone or face to face in a timely manner

-Ensuring customer safety with the premises and directing delegates to the training rooms

-Helped set up IT systems

-Raising technical problems with management where necessary and engaging hardware suppliers as well as booking/arranging systems and PC health checks.

-Creating and updating customer records management system, Managing and monitoring IT mailbox. Ensuring business continuity for all users, risk management to avert IT service disruptions.

-Designing branded training materials to facilitators and delegates and saving soft copies to provide delegates during end of course certificate presentations.

-Regularly designing of company documents, templates, courses flyers, brochures, course materials and responsible for printing, ordering company stationery, software, and hardware.

-Accompanying CEO to business meetings with clients in the UK and Africa.