Arthur Cosner

- 14924 National Pike Clear Spring, MD 21722- Education Williamsport High School Williamsport, MD Kaplan University Hagerstown, MD Associates in Business Management, June 2013 Kaplan University Hagerstown, MD Bachelors in Healthcare Administration, June 2015 Experience The Cosmetic & Skin Surgery Center and Warner & Van Meter Dermatology Practice Administrator February 2015 – Current Works with physicians to develop business strategies and patient services Designs and implements employee handbook, workplace procedures, workplace policies Liaises with general practitioners, nurses, nurse practitioners, physician assistants and other medical practice employees to ensure they have necessary support to service our patients Manages practice and department budgets Oversees daily practice operations, including appointment scheduling, billing procedures, debt collections, cleaning, security, and occupational health and safety, payroll, accounting, 401K plan administration Leads a team made up of medical secretaries, receptionists, records staff, and office managers, bookkeeper, billing director, marketing director and medical assistant HR manager Controls the supply of medications and medical equipment, laser safety officer and chief compliance officer, CPR certifications, OSHA officer Manages patient records and IT system, new implementations of systems and devices, create all service tickets to ensure all software, hardware and security functions are all met with HIPAA compliance Evaluates appointment procedures and patient services Recruits, trains, and supervises new administrative and management staff Recruits new patients through community involvement and outreach to external practitioners Interacts with patients and gains customer feedback about the practice Addresses patient complaints in a compassionate and timely fashion to ensure positive experience Advises marketing director and the production of patient brochures, newsletters, and other correspondence Monitors practice's progress in meeting KPI metrics and achieving financial growth yearly Work with practice attorney to ensure all business aspects are up to date including but not limited to: physician contracts, articles of incorporation, by-laws, restrictive stock agreements, corporate record book updates and compliance and all other aspects of the practice that may need legal guidance Susquehanna Bank Collection/Recovery Supervisor II February 2014 – April 2015 Supervise employees and the daily operations of designated loan center functional area. Provide direction for departmental employees to effectively service multiple banks with numerous products in the consumer, commercial and residential loan areas. Ensure all regulatory requirements are satisfied Ensure Employee Handbook is kept current and revisions as needed to ensure compliance with all Federal, State and Local laws Responsible to lead, coach, and motivate employees through encouragement and reinforcement, to create a work environment that fosters team work, high morale, and retention of employees Acknowledge and motivate employees through recognition and rewards for excellent performance in order to foster a commitment in achieving departmental goals and to reinforce the company’s philosophy and strategic plan to be a leader in the financial service industry. Execute all components/expectations contained in the SBI performance review as it relates to management, performance, compliance and all performance topics. Develop and monitor efficiency, cost effective budgets, workflow and policy and procedures. Generate and prepare necessary weekly and monthly individual, department and affiliate SLA reports, as well as system monthly reporting. Proactively monitor SLA’s to prevent misses, review production reports and error reporting to identify service and/or training needs. Provide assistance and/or training to employees as needed to ensure compliance with verbal and written procedures. Conduct Staff meetings, attend management meetings and respond to action items as needed. Participate in promoting accountability with staff by conducting performance reviews, setting and communicating expectations and giving positive and negative feedback during the reviews and in the course of business. Participate in the analysis and design new solutions or enhancements to existing applications, policy and procedures and employee booklets as needed. Magnolia Management Private Pay Collections December 2009 – February 2014 Responsible for collection of revenue for four Maryland nursing facilities and one Pennsylvania facility. Manage more than five million dollars of monthly billed revenue and over two million dollars in monthly collectable outstanding debts. Place calls daily, send out monthly collection letters to all past due accounts. Create, review and revise all Employee Handbook related to collection matters within all nursing homes. Review all admission contracts and financials during the admission process to ensure resident is able to pay privately or to see that we will be able to secure funds from a third-party payer source. Actively assist in the Medicaid application process to ensure coverage after private funds are depleted. Ensure timely execution on all debts to ensure monthly payroll and profits can be met. Print and package monthly statements for all five facilities. Process refunds for all discharged residents. Complete skip tracing on all accounts which have been deemed 180 days past due and difficult to collect. Execute on past due bills and work with the corporate Attorney to seek judgements and liens to secure debts. Ensure adherence to all department policies and procedures. Assist and troubleshoot system-related issues. Establish procedures to ensure call quality and excellent service to the customer. Maintain a shared quality assurance of best practices with all management and staff. Attend monthly meetings to set realistic goals for collections and account write offs. J.P. Morgan Chase Collections Team Manager 1 January 2004 – December 2009 Responsible for the performance of 26 collectors in a predominately outbound call center environment. Compile and analyze statistical data relative to unit productivity; monitor lived calls and provide feedback on call outcome and document performance discussions. Handle all issues to include attendance and work performance; manage quality and procedural compliance; handle customer service issues and complaints while ensuring adherence to all measures of quality measurement guidelines. Train new staff members, complete performance reviews and make recommendations regarding corrective action and dismissals. Support business initiatives site wide: Performance Improvement Supply Chain Team, Customer Satisfaction Supply Chain Team, First Support Pilot Testing Supply Chain Team, Community involvement and training skip trace team in Mumbai, India. Skills Proven record of strong results Proficient in Microsoft Office Suite TSYS First Support SME in Customer Satisfaction KEANE Medical Software QueShift Medical Software QuickCare Medical Software SAGE accounting software Vanguard 401K Fiduciary Plan Advisor Employee Handbook creation, revisions and updates SME in policy and procedure creation and execution