Arthur Cliffordson De Castro

PROFILE INFO Experienced people manager from multiple business organizations providing outsourcing services. Business channels supported mainly consist of finance collections and sales. Arthur Cliffordson De Castro Team Manager Education Work Experience • Mapua Institute of Technology 1997 – 2000 • Skills • • • • Character Reference Alvin Pablo - - Customer Experience Analyst Joem Baldos - - Operations Manager Inspiro - June 20, 2020 – Aug. 07, 2020 Team Lead – Shopee Brazil chat support SITEL - Sept. 30, 2019 – June 18, 2020 Team Lead – Comcast Billing and Sales Buyerlink - May 20, 2019 – Aug. 15, 2019 Regional Sales Executive – real estate lead gen • VXI - Sept. 29, 2015 – May 16, 2019 Team Lead – AT&T inbound sales/CSR • Wipro BPO - Feb. 01, 2010 – Dec. 05, 2014 Team Coach – ATCO gas & electricity back office • • Clarissa Lacutab - - Team Leader Sykes - Nov. 29, 2020 – Mar. 14, 2021 Team Lead – Instacart chat support Mechanical Engineering • • • Telus - July 07, 2021 - June 28, 2023 Team Captain -Barclays Financial B.S. Computer Science Microsoft Office Applications People Management Coaching Stakeholder Management Process Improvement -#33 Alabama St. Univ. Hills Subd., Malabon City • AMA Computer University 2001 – 2004 - / - • • Etelecare - Mar. 06, 2008 – Dec. 15, 2009 Team Lead POC – SPRINT sales/ CSR SITEL - Apr. 16, 2007 – Feb. 08, 2008 SME – MCI – sales / CSR Advanced Contact Solutions - Jul. 25, 2005 – Apr. 04, 2007 MCI - MCI – sales / CSR SVI connect - Jan. 2004 – Jun. 2005 Outbound Sales Agent – Online Yellow Page Listing