Arslan Naz

ARSLAN NAZ Operations & Customer Support Specialist (Ex-UAE) 54700, Lahore, Pakistan PROFESSIONAL SUMMARY Dedicated and results-oriented Operations & Customer Support Professional with over 8 years of diverse experience, including 6 years of international exposure in the UAE. Proven expertise in managing high-volume ecommerce workflows, remote client coordination, and end-to-end booking processes for premium boutique businesses. Expert at maintaining fast response times, resolving complex customer inquiries via digital platforms (WhatsApp/Social Media), and ensuring seamless logistics for on-time service delivery. Adept at bridging the gap between physical operations and digital management to deliver exceptional client experiences in fast-paced international environments. CORE COMPETENCIES Operations Management: Order Fulfillment, Inventory Control, Workflow Optimization, Vendor Management. Customer Success: Remote Chat Support, Conflict Resolution, Professional Client Consultation, CRM Data Entry. E-commerce & Digital: Product Listing Management, Social Media Coordination, Digital Booking Systems. Logistics & Coordination: Same-day Delivery Dispatch, Courier Management, Fleet Coordination. Soft Skills: Multilingual Communication (English & Urdu), Time Management, Strategic Problem Solving. Professional Experience Booking & Operations Coordinator (Remote/Freelance) Lahore, Pakistan | February 2025– Present End-to-End Booking Management: Orchestrating the entire booking lifecycle for event services, ensuring a professional and organized experience for every client from initial inquiry to final execution. Digital Client Support: Managing high-volume inquiries across WhatsApp and phone calls, providing instant solutions, quotes, and service information. Process Organization: Streamlining event calendars and delivery schedules to ensure zero overlaps and 100% order accuracy. Quality Assurance: Implementing a verification process for all custom orders, ensuring client specifications are met before final delivery. Remote Operations & Customer Specialist | Floral Mail (Part-Time) Al Ain, UAE | January 2023 – June 2024 International Order Management: Handled complex online order workflows for a premium international clientele, ensuring high standards of service excellence. Remote Chat Support: Managed real-time social media inquiries and website chat support, maintaining a response time of under 5 minutes to maximize lead conversion. Logistics Coordination: Directly supervised same-day delivery logistics, coordinating with riders to ensure fragile items reached customers safely and on time. Digital Content Management: Regularly updated digital product listings and managed inventory levels on the ecommerce platform. Senior Operations & Floral Design Lead | The Beekay Bouquet Al Ain, UAE | August 2022 – June 2024 Premium Event Coordination: Designed and managed large-scale event setups, including entrance décor, backdrops, and centerpieces for corporate and private events. Client Relationship Management: Assisted both walk-in and online customers with personalized gift solutions, significantly increasing repeat customer rates. Operational Supervision: Oversaw daily shop operations, including stock procurement and quality control for high-end floral and gift arrangements. Maintenance & Operations Coordinator | Peacock Blue Musaffah, Abu Dhabi, UAE | September 2018 – July 2022 Site & Project Coordination: Managed installation schedules and on-site coordination for residential and commercial facility systems across Abu Dhabi. Quality & Compliance: Supervised the fabrication and installation processes to ensure 100% compliance with international safety and quality standards. Technical Client Support: Acted as the primary point of contact for maintenance requests, providing swift resolutions and technical guidance to clients. Resource Logistics: Coordinated material requirements and transport logistics for various large-scale site projects, ensuring no delays in project timelines. Assistant Operations & Event Decorator | Butt Balloons Lahore, Pakistan | 2014 – 2018 Operational Support: Supported daily store operations and managed customer orders for retail and eventbased decorations. Event Setup Execution: Assisted in the full-scale setup of floral arches, welcome boards, and table centerpieces for weddings and corporate functions. Inventory Management: Maintained stock levels for event materials and ensured all decorations met the company's aesthetic standards. EDUCATION Matriculation (Science) Government High School, Lahore (2012 – 2014) TECHNICAL SKILLS & TOOLS Platforms: WhatsApp Business, Instagram/Facebook Business Suite, E-commerce Dashboards. Software: Microsoft Office Suite (Word, Excel), Google Workspace, Basic CRM Tools. Expertise: International Logistics, Premium Customer Service, Creative Design Management. LANGUAGES English: Professional Working Proficiency Urdu: Native/Bilingual Proficiency