ARRDEV JONES MOLINA
Gensan, PH |-| (- | https://www.linkedin.com/in/arrdev-jones-molina-/
PROFILE SUMMARY
Results-oriented Virtual Assistant with 6+ years of experience in customer service, e-commerce, and real estate support.
Proven success in lead generation, appointment setting, order management, CRM optimization, and dispute
resolution. Skilled at managing complex workflows, improving operational efficiency, and driving measurable results—
such as a 25% increase in qualified leads, 20% higher appointment confirmations, and 98% order tracking
accuracy.
CORE SKILLS
Customer Support (Billing, Tech, E-commerce, Refunds & Disputes)
Real Estate Lead Generation & Appointment Setting
CRM Management (Salesforce Desk, Gorgias, REI Blackbook, etc.)
Order Tracking, Refund Processing, Returns Management
Social Media Management
Data Entry, Reporting, and Admin Support
Tools: Shopify, Canva, Salesforce Desk, Gorgias, Batchleads, Calltools, REI Blackbook, Deal Machine, Privy,
Google Workspace, Microsoft Office
PROFESSIONAL EXPERIENCE
Start Virtual – Appointment Setter / Real Estate VA
Apr 2022 – Apr 2025 | Remote, Philippines
Generated and qualified leads via outbound calls, online platforms, and marketing campaigns.
Conducted skip tracing to locate seller/buyer contacts and expand the database.
Managed CRM updates, call notes, and appointment records for organized follow-ups.
Scheduled and confirmed appointments, reducing no-shows through reminders.
Tracked performance metrics daily, weekly, and monthly to improve processes.
IdeasUnlimited – E-commerce Specialist
Jun 2019 – Mar 2021 | On-site, Philippines
Provided customer support for PATPAT, a major e-commerce brand, handling 100–150 tickets daily via email,
chat, and phone.
Resolved product issues, managed refunds, and coordinated with logistics partners for timely delivery.
Maintained 98%+ accuracy in order tracking and fulfillment.
Processed returns and disputes efficiently, reducing resolution time by 20%.
Managed social media engagement, boosting brand loyalty and customer retention.
Sutherland – Customer Service Sales Specialist
Jan 2018 – Feb 2019 | Davao, Philippines
Assisted AT&T customers with billing concerns, account inquiries, and basic tech issues.
Promoted and sold streaming services and phone lines to boost sales revenue.
Resolved escalations and disputes with professionalism and empathy.
Consistently met or exceeded KPIs in satisfaction, handling time, and conversions.
EDUCATION
BS Agri Business Management – Mindanao State University, GSC -)
