Arrdev Jones Molina

I’m Arrdev Jones Molina, a Customer Support and E-commerce Specialist with over 6 years of experience helping businesses deliver seamless customer experiences and streamline operations. My expertise lies in customer service, e-commerce management, and CRM optimization, with a strong focus on achieving measurable results.

I began my career as a Customer Service Sales Specialist for AT&T (via Sutherland), where I handled billing inquiries, basic tech issues, and escalated concerns. This role gave me a solid foundation in high-volume call handling, sales, and customer retention, as I consistently met KPIs for satisfaction, resolution time, and conversion.

I then transitioned to E-commerce Support with IdeasUnlimited, where I worked with PATPAT, a major Shopify brand. There, I managed 100–150 daily tickets via Re:amaze, supporting customers through email, chat, and phone. My responsibilities included order tracking, processing refunds, handling disputes, and coordinating logistics. During this time, I maintained 98%+ accuracy in order fulfillment and helped reduce resolution times by 20%, directly contributing to customer satisfaction and brand loyalty.

Most recently, I worked as a Real Estate Virtual Assistant and Appointment Setter at Start Virtual, where I focused on lead generation, skip tracing, CRM management, and appointment scheduling. I supported multiple agents by coordinating calls, verifying client details, and ensuring accurate records in CRM systems such as REI BlackBook, Salesforce Desk, and BatchLeads. Through structured follow-ups and calendar management, I helped improve appointment confirmations by 20% and supported long-term client engagement.

Across all roles, what sets me apart is my ability to combine customer support excellence with operational efficiency. I’m not just answering questions — I’m making sure systems run smoothly, records are accurate, and clients feel genuinely supported. My approach is proactive, detail-oriented, and results-driven.

Key Skills & Tools:

• Customer Support (Billing, Tech, E-commerce, Refunds & Disputes)
• E-commerce Platforms: Shopify, Amazon FBA, Dropshipping
• Helpdesk Tools: Re:amaze, Gorgias, Salesforce Desk
• CRM Management: HubSpot, REI BlackBook, BatchLeads, CallTools
• Admin & Reporting: Google Workspace, Microsoft Office, Canva

I am committed to providing high-quality service, and my goal is to help businesses focus on growth while I handle the details that keep operations running smoothly.

If you’re looking for someone who is professional, reliable, and dedicated to customer success, I’d love to bring my skills and experience to your team.