Arnulfo Jr Abanes

ARNULFO C. ABANES JR SUMMARY WORK EXPERIENCE Detail-oriented Banking Operations and Customer Service professional with over 10 years of BPO experience, including 4+ years at JP Morgan Chase & Co. Demonstrated expertise in financial account servicing, regulatory compliance, risk awareness, and customer experience excellence. Trusted to handle sensitive financial data while consistently meeting quality, productivity, and compliance standards aligned with JP Morgan’s policies and values. • JP Morgan Chase & Co. Cross-Skill Specialist 1 May 17, 2021 – Present • ePerformax Contact Centers & BPO Customer Service Representative November 2014- Feb 2021 • Provide professional banking support to customers while adhering to JP Morgan policies, procedures, and regulatory requirements • Handle complex financial inquiries, account maintenance, and transaction-related concerns with accuracy and confidentiality • Ensure 100% compliance with data privacy, authentication, and risk control standards • Document customer interactions thoroughly using internal systems to support audit and quality reviews • Collaborate with internal teams to resolve issues efficiently and improve customer experience • Delivered high-quality customer support across multiple BPO accounts Resolved billing, service, and account-related issues while maintaining customer satisfaction • Followed strict call handling, quality, and compliance standards • Demonstrated adaptability across different tools, systems, and customer profiles EDUCATION • Salazar Colleges of Science and Institute of Technology (SC-SIT) Bachelor in Elementary Education (BEED- • University of Cebu- Main Campus- KEY ACHIEVEMENTS • Consistently met or exceeded quality and productivity KPMs & SKILLS • Recognized for attention to detail, compliance adherence, and reliability • Entrusted with handling sensitive financial information and high-risk scenarios • Maintained strong performance ratings in a fast-paced, high-volume banking environment Customer handling and problem solving. Built strong Communication Skills Successfully transitioned across multiple accounts and processes