Arnold Venzon Ramilo

Arnold Venzon R. Ramilo CSR/Medical Virtual Assistant PROFESSIONAL SUMMARY Dynamic Customer Service Specialist with extensive experience in enhancing client satisfaction through exceptional support. Proven ability to manage high-volume inquiries across diverse platforms, ensuring effective resolution of customer issues while upholding a professional demeanor. Phone:- Address: Dasmariñas City, Cavite WhatsApp: - Email:- EDUCATION Business Information Management |- Asian Institute of Computer Studies Equips individuals with the skills to manage information strategically within organizations, using information systems to enhance business performance. CORE COMPETENCIES Administrative and overview billing support in healthcare environment. HIPAA-compliant handling of patient information. Clear, professional communication with patients and healthcare teams. Efficient workflow and task coordination for medical practices. Foundational knowledge of medical virtual assistant operations. CERTIFICATES Medical Virtual Assistant Training VA Growth PH January 2026 HIPAA Compliance WORK EXPERIENCE Cold Caller | May 2025 - December 2025 AZ TELESOLUTIONS (7mths) Calling homeowners to qualify for an ADU. Back Office Agent | December 2024 - April 2025 CONCENTRIX (4mths) Managed Substantial volume of tickets verifying vision plan eligibillity. Customer Care Associate II | January 2022 - November 2024 CONTINUUM (2yrs 10mths) Managed inbound call inquiries for prescription coverage Medicare Part D CVS Aetna. Process refills, account management and payments. Customer Advisor | June 2019 - December 2021 CONCENTRIX (2yr 6mths) Contacted customers regarding six- month overdue credit card payments. Assisted customers with reservations, ticketing, and boarding. Chat Support Representative| August 2018 - May 2019 TASKUS (9mths) Managed high-volume chat inquiries. maintaining professionalism under pressure and prioritizing tasks effectively. Customer Service Rep | June 2016 - July 2018 IQOR (2yrs 1mth) Resolved customer complaints with empathy resulting in increased loyalty and repeat business. Managed high-stress situations effectively maintaining professionalism under pressure while resolving disputes or conflicts. Responded to customer requests for products services, and company information.