PERSONAL DETAILS
NAME:
SURNAME:
D.O.B:
DRIVER’S LICENSE:
VEHICLE:
SEX:
SOCIAL STATUS:
CELL:
EMAIL:
ARNOLD
NYONI
15 OCTOBER 1984
CODE 10
OWN VEHICLE OWNED
MALE
MARRIED-
-
PERSONAL STRENGTHS & CAPABILITIES
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STRONG SALES SKILLS & EXCELLENT ORGANIZATIONAL SKILLS,
KNOWLEDGE OF CRM HELP DESK, AUTODESK AND SAP
STRONG IT COMPUTER SKILLS, INCL HELPDESK SUPPORT
EXCELLENT COMMUNICATION SKILLS & TELEPHONE SKILLS
CAPABLE TO WORK UNDER PRESSURE & POLISHED MULTI- TASKING SKILLS
FAST LEARNER, EXCELLENT ADAPTION SKILLS,
CAPABLE OF WORKING WITHOUT SUPERVISION & FOLLOW INSTRUCTIONS &
PROCEDURES
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POLISHED ABILITY TO LEAD, SUPERVISE & BE A PART OF A TEAM
COPING WITH PRESSURE AND SETBACKS
ADVANCED PERSUASIVE AND INFLUENCING SKILLS
DECISIVE AND AN INITIATOR
ADAPTING AND RESPONDING TO CHANGE
ADVANCED PUBLIC SPEAKING, MULTILINGUAL AND A MOTIVATOR.
SKILLS POSSESSED
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TECHNOLOGY INNOVATION & IT SKILLS
SELF-MANAGEMENT
COMMUNICATION
LEARNING AND ADAPTION
TEAMWORK – INTER-PERSONAL
PROBLEM-SOLVING, PLANNING & ORGANIZING
INITIATIVE AND ENTERPRISE
LOGISTICS PLANNING & TIME MANAGEMENT
LEADERSHIP
ORGANIZATIONAL AND BUSINESS ETIQUETTE
COMPUTER SKILLS
EMPLOYMENT HISTORY
EMPLOYER:
Position:
Duration:
On Demand / Skynet Worldwide
systems administrator/hr assistant/Training & induction officer
01/ 09/2023 – To Date
Responsibilities/Duties
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Train all new controllers
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Provide ongoing training to drivers on systems
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Desktop support for the team
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Acquisition of all tech equipment
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Analysis of data received from clients regarding drivers reporting and distributing to all 6 regions in RSA
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Bi Data Analysis,
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Data Mining Analysis
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Client data Presentation
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HR FUNCTIONS – Preparations of hearings, dismissals etc
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Reporting to the gm and operations managers on controllers’ performance and possible rehabilitation measures
EMPLOYER:
POSITION:
DURATION:
FASTWAY COURIERS JOHANNESBURG
SALES /WEB DESK SUPPORT
01/10/2019 - TO DATE
Responsibilities/Duties
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LIAISE WITH SALES AND ADMIN ON NEW BUSINESS QUERIES
SETUP APPOINTMENTS WITH CLIENTS FROM ALL AROUND GAUTENG FOR ONSITE TRAINING
PROVIDE WEB PLATFORM AND E-COMMERCE TRAINING TO ALL CLIENTS
INSTALL AND EXECUTE TESTS ON NEW AND EXISTING THERMAL PRINTERS AND LINK THEM TO THE WEB
PROVIDE ONGOING DESKTOP SUPPORT
DO FOLLOW-UPS WITH CLIENTS TO ENSURE CUSTOMER SATISFACTION
REPORT DIRECTLY TO THE MD
PROVIDE IN-HOUSE SUPPORT FOR THE ENTIRE DEPOT.
LIAISE BETWEEN CORPORATE SALES DEPT AND CORPORATE CLIENTS FOR A SMOOTH TRANSITION
LIAISING WITH CALL CENTER STAFF REGARDING PICKUPS AND DROP OFFS
EMPLOYER:
POSITION:
DURATION:
XIHLAMARISO LOGISTIC SERVICES
ASSISTANT PROJECT MANAGER
01/07/2019 – 30/09/2019 {3-MONTH
RESPONSIBILITIES/DUTIES
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PRODUCED COST ANALYSIS OF PROJECTS
IMPORTS AND EXPORTS OF ELEMENTS USED IN PROJECTS
ASSIST AND SUPPORT PROJECT TEAM MEMBERS IN COMPLETING THE PROJECT.
COORDINATE AND SCHEDULE EXECUTION OF THE PROJECTS
REVIEW, ASSESS AND EVALUATE THE EXECUTION OF THE PROJECT ON A REGULAR BASIS.
TROUBLESHOOT AND RESOLVE COMPLEX ISSUES ARISING IN A PROJECT.
ENSURE COMPLETION OF THE PROJECT IN A TIMELY MANNER AND WITHIN BUDGETARY LIMITS.
DEVELOP PROJECT REPORTS ON A TIMELY BASIS.
MAINTAIN, MANAGE AND DOCUMENT ALL PROJECT REPORTS AND STATEMENTS.
TRACK AND MAINTAIN PROJECT EXPENDITURE WITHIN ITS BUDGET.
CONTRACT}
EMPLOYER:
POSITION:
DURATION:
IDEAL PREPAID
KEY ACCOUNT MANAGER
01/06/2018 TO 16/12/2018
RESPONSIBILITIES/DUTIES
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LOOKING AFTER THE COMPANY’S EXISTING KEY/HIGH-VALUE CLIENTS ACCOUNT
CREATE, FOSTER, PERSONALIZE AND KEEP LONG-TERM RELATIONSHIPS WITH THE VARIOUS TECHNOLOGY COMPANIES
RUN RECONS IN THE MAIN FRAME SYSTEM THAT ARE AFFECTING THE BOTTOM LINE OF THE COMPANY IN A NEGATIVE WAY
DATA MINING AND RESTRUCTURING
RUN RECONCILIATION AND REPORTS ON HIGH-LEVEL CLIENTS LIKE BODY CORPORATES, TO ENSURE CUSTOMER
SATISFACTION
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LOOK AFTER THE ENTRY-LEVEL TO INTERMEDIATE USAGE OF INTERNAL SYSTEMS
IDENTIFY PITFALLS IN THE SYSTEM THAT MAY HARM THE CLIENTS OR THE COMPANY OR BOTH
TRAINING NEW CONSULTANTS AND CONDUCTING ONGOING REFRESHER TRAINING SESSIONS
PART OF THE PURCHASE AND IMPORTS OF PREPAID METERS FROM LANDIS AND GYR ABROAD.
EMPLOYER:
POSITION:
DURATION:
IDEAL PREPAID
SERVICE DESK MANAGER
01/03/2015 – 31/06/2018
RESPONSIBILITIES/DUTIES
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RECRUITMENT OF NEW CONSULTANTS
INDUCTION AND SYSTEM TRAINING AT ALL 3 LEVELS, NOVICE,
ASSESSMENTS ON BOTH NEW AND EXISTING CONSULTANTS
MANAGING ALL NIGHT SHIFT OPERATIONS INCLUDING SHIFTS
INTERMEDIATE AND EXPERT.
LEAVE REQUESTS AND WORK ALLOCATION
CLEARING COMPLETELY ALL ESCALATIONS FROM THE DAY SHIFT
HANDLING CURRENT ESCALATIONS FROM THE NIGHT SHIFT
LOOKING AFTER TRANSACTIONS DONE IN BOTSWANA
ENSURING THAT ALL CLIENTS ARE ASSISTED ON HELP EMAILS SENT IN BY CLIENTS FROM ALL AROUND SOUTH AFRICA
ENSURING ALL KEY ACCOUNTS CLIENTS ARE KEPT HAPPY AND UP TO-DATE IN THE ABSENCE OF A KEY ACCOUNTS MANAGER
LOOKING AFTER ALL THE BODY CORPORATES AND THEIR QUERIES
EMPLOYER:
POSITION:
DURATION:
A.D SPITZ
ASSISTANCE MANAGER
01/03/2012 - 30/11/2014
RESPONSIBILITIES/DUTIES
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DAY-TO-DAY STORE MANAGER FUNCTIONS
REPORTING TO THE STORE MANAGER AND THE REGIONAL MANAGER
TO ACHIEVE THE ANNUAL SALES BUDGET BY MEETING AND EXCEEDING
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TO MANAGE HUMAN RESOURCES EFFECTIVELY BY RECRUITING, PLANNING AND ADMINISTRATING PAYROLL
TO INSPIRE, MOTIVATE, DEVELOP AND HOLD PEOPLE ACCOUNTABLE APPROPRIATELY
DAILY AND MONTHLY BUDGETS TO ENSURE
THE SUSTAINABILITY OF THE BUSINESS
TO MANAGE AND CONTROL THE FINANCIAL ASPECTS OF RUNNING THE STORE TO ENSURE STORE PROFITABILITY
TO ENSURE PROPER STOCK MANAGEMENT AND CONTROL TO MINIMIZE LOSS AND ENSURE PRODUCT AVAILABILITY
TO DELIVER THE BEST CUSTOMER SERVICE TO ENSURE THE BEST CUSTOMER EXPERIENCE
TO BUILD EXCELLENT RELATIONSHIPS WITH ALL RELEVANT SERVICE PROVIDERS (INTERNAL AND EXTERNAL)
EMPLOYER:
POSITION:
DURATION:
TSEPA CONSULTING CC
AUDIT COORDINATOR, IT SUPERVISOR
JANUARY-
AND
PROPERLY
COMPANY ADMIN.
RESPONSIBILITIES/DUTIES
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RESPONSIBLE FOR DATA PROCUREMENT FROM CLIENTS’ SERVICE PROVIDERS GOING BACK 5YEARS
RESPONSIBLE FOR PROVIDING CLIENT UPDATES
FINDING THE CONTRACTS ON BEHALF OF THE CLIENT FROM THE TELECOMMUNICATIONS SERVICE PROVIDER
PROVIDE DESKTOP SUPPORT INTERNALLY
LIAISING WITH THE SALES TEAM
HANDLE ALL SALES AND IT QUERIES
REPORTING TO THE MANAGING DIRECTOR DIRECTLY
RUNNING THE PIETERMARITZBURG OFFICE
EMPLOYER:
POSITION:
DURATION:
STEERS –RANDBURG
MANAGER
JANUARY 2005-JANUARY 2007
RESPONSIBILITIES/DUTIES
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MANAGING THE ENTIRE STORE AND STAFF
MANAGING AND UPDATING THE STOCK, ELIMINATING PRODUCTS THAT HAVE REACHED THEIR EXPIRY DATE
HANDLING CUSTOMER COMPLAINTS AND ENSURING CUSTOMER SATISFACTION
CONDUCTING CONSTANT FOOD CHECKS BEFORE IT GOES TO THE CUSTOMER
SUBMITTING NEW PRODUCT ORDERS TO THE OWNER FOR CONFIRMATION AND THEN TO THE SUPPLIERS
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EMPLOYER:
POSITION:
DURATION:
QUALCON SECURITY
ADMINISTRATOR
JANUARY 2003-DECEMBER 2004
RESPONSIBILITIES/DUTIES
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PROVIDE ADMINISTRATIVE & LOGISTICAL SUPPORT
ENSURE PROPER DELEGATION OF STAFF TO THE RIGHT PREMISES AND ON TIME
MANAGING THE CLIENT DATABASE
REFERENCES
IDEAL PREPAID
A.D SPITZ
LEON MUTAGOMA-
MAVIS MHLONYANE-
STEERS RANDBURG
ROY TEALE-
TSEPA CONSULTING CC
OWEN ZIMBODZA-
EDUCATIONAL DATA
GIFFORD HIGH SCHOOL
SUBJECT
PASSED:
ENGLISH, ENGLISH LITERATURE, RELIGIOUS STUDIES, HISTORY,
GEOGRAPHY, NDEBELE, MATHEMATICS BIOLOGY, PHYSICS
