Arnold Mulamula

My background lies in successfully maintaining superior customer relationships and providing outstanding service and support to meet, and surpass, expectations and requirements. Throughout my career, I have managed customer communications and initiatives to realize improved customer service, satisfaction, and retention experience with Microsoft Office Package.

Excellent communication skills both oral and written, with excellent fluency in English.

50WPM Typist

Completed five 4-hour modules of customer service training(GHI Customer Service Skills Training).

Topics included how to:

• Greet transfer and hold calls • Build rapport, listen, clarify and manage conversational flow.

• Manage upset customers, conflicts and challenging situations.

•  Deliver outstanding service.