ARNEL M. MANGUIOB
Phone: -
Email:-LinkedIn: www.linkedin.com/in/arnel-manguiob
Dynamic IT graduate with a strong foundation in Information Technology and over 3 years of
hands-on experience in customer service roles. Proficient in troubleshooting hardware and
software issues, with a deep understanding of networking concepts and operating systems.
Demonstrated ability to deliver exceptional customer service, resolving inquiries and concerns
promptly and professionally. Skilled in communication, problem-solving, and collaboration, with a
track record of exceeding performance targets and ensuring customer satisfaction. Seeking to
leverage technical expertise and customer service skills in a challenging IT role to drive innovation
and contribute to organizational success.
WORK EXPERIENCE
Amazon Philippines
June 2024 - Present
Taking care of client concerns over the phone and online chat includes answering inquiries
about orders, products, payments, and website navigation.
TELEPERFORMANCE - HOTEL ENGINE
March 2024- June 2024
Initiated outbound calls to confirm reservations and payments directly at the hotel front
desk.
CONECTYS GLOBAL BPO SOLUTION - BUYATAB
Oct 2023 - Jan 2024
Provided personalized assistance to customers via phone, email, and live chat, ensuring a
positive customer experience.
Processed gift card transaction including purchases, activation's, and refunds, in
accordance with company policies and procedures.
ALORICA TELESERVICES INC. - RXO LOGISTIC
Mar 2021 - Oct 2023
Managed customer inquiries and concerns regarding shipment status, delivery schedules,
and transportation logistics.
Provided timely and accurate information to customers about the movement of their
shipments, including tracking updates and estimated delivery times.
Assisted customers with resolving issues such as missing or damaged shipments,
coordinating with internal teams and external partners to facilitate resolution.
EDUCATION
INFORMATION TECHNOLOGY - IT
Oct 2019 - Oct 2023
Assumption Polytechnic College of Southern Mindanao
Familiarity of programming languages, including but not limited to Java, Python, and C++.
Knowledgeable in using tools such as photoshop, adobe illustrator and video editing tools.
Strong communication skills, able to convey technical concepts effectively to both technical
and non-technical stakeholders.
ADDITIONAL INFORMATION
Technical Skills: Technical Proficiency, Customer Service Excellence, Adaptability and
Flexibility, Teamwork and Collaboration, Time Management and Organization, Conflict
Resolution, and Continuous Improvement.
Languages: English andTagalog.
Certifications: Visual Graphics Design NCIII, Computer System Servicing NCII and Animation
NCII
