Arnel Manguiob

I am an IT professional with over 3 years of experience in customer service and technical support across diverse industries including logistics, digital gift card solutions, hotel booking platforms, and retail. Throughout my career, I have developed a strong foundation in understanding and resolving complex customer issues, improving service processes, and leveraging technology to enhance the overall customer experience.

My journey began in the logistics sector, where I supported customers with shipment tracking, order management, and delivery coordination. This role helped me build a sharp attention to detail and a clear understanding of supply chain operations. From there, I transitioned to a digital gift card provider firm, where I handled account-related concerns, digital transactions, and technical escalations—sharpening my problem-solving abilities and reinforcing the importance of data privacy and system security.

In the hospitality space, I supported a hotel booking platform, assisting customers with reservation issues, booking modifications, and payment-related queries. Working in a fast-paced environment with customers from different backgrounds taught me the value of empathy, patience, and clear communication. Most recently, I worked in the retail sector, providing support for product inquiries, order fulfillment issues, and return processes—consistently aiming to enhance customer satisfaction through proactive engagement and resolution.

Across all roles, I’ve utilized various tools and platforms such as various CRMs, ticketing systems, and live chat solutions. I’m highly adaptable and quick to learn new systems, which has allowed me to thrive in dynamic, cross-functional environments. I enjoy working at the intersection of technology and customer engagement, and I take pride in finding efficient, tech-based solutions to service challenges.

What sets me apart is my ability to bring together technical insight and customer empathy—ensuring not just issue resolution, but also a positive and professional experience for every customer I interact with. I’m passionate about continuous improvement and always looking for ways to optimize support processes and contribute to team success.

Looking ahead, I’m eager to grow in roles where I can combine my technical skills and customer service background to make a meaningful impact, whether that’s in IT support, product operations, or service delivery management.