WORK HISTORY
Technical Support
Teletech | September 2019 - March 2020
- Troubleshoot internet or phone issues
- Analyze and assist with non-technical concerns
- Resolve the issue or concern
Customer Support
Teletech | May 2020 - October 2020
- Determine issues with food delivery service
- Find alternative ways to resolve issues
- Resolve issues with customer satisfaction
ARNEL JOHN ORTEGA
E X P E R I E N C E D
C U S T O M E R S U P P O R T
Team Lead, Service Delivery
Teletech | November 2020 - Present
- Handle team of 20 people to achieve KPI target
- Coach and develop team members
- Collaborate on best action plan to meet KPI target
ACADEMIC HISTORY
PERSONAL SUMMARY
I am a results-oriented virtual
assistant with excellent
communication skills, as well as a
deep understanding of client
service level and operational
processes.
Western Philippines University - Agricultural
Science High School
High School | June 2009 - March 2013
Centro Escolar University - Manila
Bachelor of Science | June 2013 - 2016
BS Pharmacy
CORE SKILLS
Coaching
Research
Customer Service
Problem-Solving
Quality Assurance
Data Entry
Administrative Support
CONTACT DETAILS
Office Address:
Aborlan, Palawan, Philippines, 5302
Email:-
De la Salle University - Dasmariñas
Associate | June 2016 - 2017
Associate in Computer Science
WORK REFERENCES
Anna Liza Cagaoan
Executive Director, Human Capital Delivery
Email:-
