ARNALDO CHIAPCO CASTRO
Unit 1 O Shanata Condominium, Qurino Highway, Brgy Talipapa Quezon City
M-
Summary
Self-motivated and goal-oriented person with an ability to fit in a multi-task organization with
high level of confidence and interpersonal and communication skills. To be a great asset to the
company by sharing all the knowledge and experience I have and I gained for my years of being
a Customer Service Specialist, Sales Representative, Team Leader and Operations Manager.
Highlights
Sales & Marketing - Promotes accurate engineering services for projects of all scopes and sizes.
Team Leader – provides quality and efficient customer service to customers through the daily
management of a team of employees to include hiring, motivating, recognizing and rewarding,
coaching, counseling, training and problem solving.
Experience
ICONNECTION MANAGEMENT, INC.
Unit 102, Solare building, Capri Oasis Condominium, Dr Sixto Avenue, Brgy. Maybunga Pasig City
March 2018 up to present
Sales & Marketing
Sells In-building systems and solutions, IT products and Electrical Components etc.
Operations Manager
Responsibilities include day-to-day administration of all internal operations. Prepares long and
short-range budgets and work plans. Monitors adherence of the telco to approved budgets and
work plans. Evaluates new technologies and service offerings.
ACQUIRE ASIA PACIFIC PHILS.
Worldwide Corporate Center, Shaw Blvd., Mandaluyong City
March 2012 –March 2018
Outbound Sales Representative
Offered Telco services to a new customer
Cold calling
Offered retention for a losing customer
AU account
Outbound Sales Representative
Offered online games
Cold calling
UK account
Pioneer agent
Inbound Sales Representative
Ordering system
Assisting customer on their inquiries and order
Upselling
US account
Customer Service Representative
Handles general inquiries to complaints.
Handles Mobile, Wireless Internet, ADSL and NBN accounts for Billing/Activation.
Customer Service Mentor
Provide guidance, ad vice, feedback, and support to the mentee, ser ving
variously as role model, counselor and advisor.
Customer Service Team Leader
Overseas team per for mance and motivates them to do their job efficiently. Provide
daily goals, develop reward systems for productivity that motivate new hires and
tenured agents.
INTERACTIVE TECHNOLOGY SOLUTIONS, INC.
Bagumbayan Jr. Avenue, Libis, Quezon City
March 2007 – November 2012
Customer Service Representative/Sales
Handles inquiry for Mobile and Wireless Internet for Billing/Activation.
Attracts potential customers by answering product and service questions.
Offered Telco services
Local account
PLDT Main Building
Makati Avenue, Makati City
October 2004 – December 2006
Business Development & Marketing
Handles inquiry and appointment for event marketing.
Branding, expansion in markets, new use acquisition and awareness.
Utilized partners in selling to right customers.
Education
Bachelor of Science in Computer Science -) Undergrad
St. Jude College, Don Quijote St., Dimasalang, Sampaloc, Manila
Skills
Leadership skills
Develop critical thinking, decision making and evaluation
Personal Detail
Birthday:
February 10, 1982
Status:
Married
Status
Height
Married
5’ 8”
Nationality:
Weight :
Filipino
81kgs.
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